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- Tasks: Assist customers via calls and emails, handle queries, and process applications.
- Company: Join a not-for-profit organisation in Birmingham's Jewellery Quarter focused on improvement services.
- Benefits: Enjoy 33 days holiday, BHSF package, and occupational sick pay after probation.
- Why this job: Be part of a supportive team while making a positive impact in the community.
- Qualifications: Previous customer service experience preferred; FCA knowledge is a plus but not essential.
- Other info: Work 37.5 hours a week, Monday to Friday, from 9:30 am to 6:00 pm.
The predicted salary is between 18680 - 26000 £ per year.
A fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package, occupational sick pay after probation, and 33 days holiday including Bank Holidays.
You will be working 37.5 hours per week, from 9:30 am to 6:00 pm, Monday to Friday. You will be working for a not-for-profit organisation that provides improvement services to their specialist sector.
For this position, you must have previous experience working in a customer service role and an understanding of FCA regulations; however, this is not essential. Your duties will include:
- Dealing with incoming calls and emails, including insurance queries from members
- Proactively making outbound calls to existing members to discuss membership renewals
- Handling communications received via the website, voicemail, text, or hard copy
- Processing applications received by resolving pending issues, processing, and scanning applications
- Talking through policies over the telephone and ensuring all communication complies with company standards and insurance regulations
- Logging all calls and relevant information on the database
- Dealing with general queries and passing complex queries to the appropriate department
As the Customer Service Advisor, you should have:
- Previous experience working within a call centre
- Knowledge and experience in working with FCA guidelines; however, this is not essential
- Be organised and efficient with the ability to meet deadlines
- Excellent communication skills on the telephone and in writing, with a focus on excellent service
- Be a good team player
You may have experience in roles such as: Call Centre, Contact Centre, Customer Executive, Helpdesk, Membership Advisor, Membership Administrator, Customer Relations, Membership Co-ordinator, Customer Service Administrator, Mortgage Advisor, or Customer Co-ordinator.
Your salary will be £23,400 per annum, plus a range of benefits.
Customer Service Advisor employer: Hart Recruitment
Contact Detail:
Hart Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with FCA regulations, even if it's not a strict requirement. Understanding these guidelines will not only boost your confidence during the interview but also demonstrate your commitment to the role and the organisation's standards.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling calls and emails, being articulate and clear in your responses is crucial. Consider role-playing with a friend to simulate customer interactions.
✨Tip Number 3
Research the not-for-profit sector and the specific services provided by the organisation. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in their mission and values.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your skills in handling calls and emails, as well as your ability to meet deadlines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention any relevant experience with FCA regulations, even if it's not essential, and explain why you want to work for a not-for-profit organisation.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've successfully dealt with customer queries and maintained high service standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise to make a great first impression.
How to prepare for a job interview at Hart Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your capability for the role.
✨Familiarise Yourself with FCA Regulations
Even though understanding FCA regulations isn't essential, having a basic knowledge can set you apart from other candidates. Brush up on key regulations and be prepared to discuss how they relate to customer service.
✨Demonstrate Excellent Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions and rehearse them to ensure you come across as confident and professional.
✨Emphasise Teamwork and Organisation
As a Customer Service Advisor, being a good team player is crucial. Be ready to share examples of how you've worked effectively in a team and how you manage your time and tasks efficiently to meet deadlines.
