Contracts Manager in Birmingham

Job Title: Contracts Manager - Commercial Window Cleaning & Industrial Cleaning

Location: Birmingham, B2 4QA

Salary:Circa £40,000 per annum + Bonus + Electric Vehicle / Car Allowance

Job Type: Permanent | Full-Time

Sector: Facilities Management or Cleaning

About ART Cleaning

ART Cleaning is a leading specialist commercial window cleaning and cleaning services provider, delivering services to universities, NHS hospitals, public sector organisations and commercial properties across the Midlands and throughout the UK.

We are looking for a proactive and organised Contracts Manager to join our growing team and play a key role in the mobilisation, management, delivery and development of our contracts.

What We Offer

• Circa £40,000 basic salary.
• Performance-related bonus scheme worth approximately £4,000 - £5,000 per annum, paid monthly.
• Electric company vehicle with free on-site charging or car allowance.
• Company laptop and mobile phone.
• 30 days holiday including Bank Holidays.
• Christmas shutdown.
• Early finish on Fridays.
• Genuine career progression opportunities within a growing business.

Your Role as Contracts Manager

Working closely with the General Manager and Operations Manager, you will take ownership of contracts from initial enquiry and quotation through to mobilisation, operational delivery, quality control and successful completion.

This is a hands-on role that combines commercial awareness, project management and operational involvement. You will work closely with clients, operatives and management teams to ensure contracts are delivered safely, efficiently and to the highest standards while identifying opportunities for growth and continuous improvement.

Key Responsibilities

• Managing client enquiries from initial contact through to quotation and proposal stage.
• Conducting site surveys and contract reviews.
• Preparing quotations, costings and commercial proposals.
• Building and maintaining strong client relationships.
• Conducting contract review meetings and supporting service improvements.
• Identifying opportunities for contract growth and additional works.
• Managing contracts across commercial window cleaning and specialist cleaning service environments.
• Monitoring contract performance, quality standards and client satisfaction throughout project delivery.
• Supporting operational teams and helping to ensure projects are successfully delivered through to completion.
• Producing commercial reports, forecasts and performance information.

What We're Looking For

• Experience managing contracts, projects or service delivery within a service-led industry.
• Strong project management and organisational skills.
• Excellent attention to detail.
• Commercial awareness combined with a practical, hands-on approach.
• Strong communication and relationship-building skills.
• Good IT and systems knowledge.
• Ability to manage multiple projects and priorities simultaneously.
• Full UK driving licence.

Experience within commercial window cleaning, industrial cleaning, facilities management, property services, maintenance, support services or a similar sector would be advantageous.

Working Hours

Typically, the role will be a mixture of office and field based, visiting both existing and prospective clients. You will work Monday to Friday, typically starting at 8:00am with an early finish on Fridays.

Flexibility is required to support operational teams and clients when needed. Very occasional weekend support may be required for key projects, contract mobilisations or business-critical activities.

We welcome applications from candidates with experience in commercial window cleaning, facilities management, cleaning, property services, maintenance, support services or other service-led industries who are looking to progress into a broader commercial and operational management role.