At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences and operational excellence.
- Company: Harry’s Glasgow, a vibrant restaurant celebrating authentic Italian flavours.
- Benefits: Enjoy 100% GM discount, competitive pay, bonuses, and career development opportunities.
- Other info: Join us for training in London before our exciting Glasgow opening!
- Why this job: Be the driving force behind a new dining destination and inspire a high-performing team.
- Qualifications: Proven experience in managing large teams in fast-paced restaurant environments.
We are delighted to be opening Harry’s Glasgow later this year. Harry’s is where rustic charm meets culinary excellence, set amongst rich, dark wood interiors and inspired by the warmth of traditional Italian hospitality. Our restaurants are a celebration of authentic Italian flavours, exceptional service and memorable guest experiences, creating an atmosphere that captures the timeless elegance and energy of Italy.
We are now looking for an exceptional General Manager to lead our team from the very beginning. This is a unique opportunity to take ownership of the restaurant, build and inspire a high‑performing team, and establish a destination venue known for outstanding hospitality, operational excellence and commercial success. As General Manager, you will lead from the front, driving performance through exceptional guest experiences, strong financial results and a people‑first leadership approach. Working closely with the Head Chef and wider support teams, you will play a pivotal role in establishing a best‑in‑class operation and bringing the Harry’s experience to life in Glasgow. This is an exciting opportunity for a passionate and ambitious leader who thrives in a fast‑paced environment, embraces accountability, and is committed to excellence in every aspect of the guest and team experience.
Benefits & rewards:
- 100% GM discount for you and up to 3 friends when you dine in our restaurants.
- Competitive Industry pay (based on salary & Tronc).
- Additionally, all managers receive an element of variable tronc.
- Eligible for a discretionary bonus scheme, based on performance against company KPIs.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as a General Manager:
- Understand the guest and how to efficiently manage their expectations.
- Have a great front‑of‑house presence, be a leader and inspire your team.
- Fully understand and be able to articulate the financial targets.
- Establish and maintain realistic budgets and identify ways to improve profitability and manage cost controls effectively.
- Demonstrate an up‑to‑date and in‑depth understanding of the industry.
- Identify business opportunities that have the greatest potential return on investment and are consistent with the company goals and brand.
- Build and maintain strategic relationships with internal and external stakeholders.
About you:
- You have proven previous experience managing a large, structured team in a high‑paced, high‑volume restaurant.
- You’ll lead by example, inspiring and mentoring your team to work as one and making sure morale and welfare stay as high as the standard of service at all times.
- You have the confidence to go the extra mile.
- You love to wow guests with exceptional service.
- You have excellent English language skills.
Please note that this role requires availability to undertake training at our established London restaurants ahead of the opening.
About us:
Our shared CARING values help create an environment where we are happy, engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
General Manager in Glasgow employer: Harry's Restaurants
At Harry's Glasgow, we pride ourselves on fostering a vibrant work culture that celebrates authentic Italian hospitality and exceptional service. As a General Manager, you will enjoy competitive pay, generous discounts, and extensive career development opportunities, all while leading a passionate team in a beautifully designed restaurant. Join us to create memorable guest experiences and be part of a company that values its employees and their growth.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harry's Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harry's Restaurants
Don't be shy about reaching out to Harry's Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harry's Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harry's Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
