At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a fast-paced restaurant environment.
- Company: Join Harry Ramsden’s, a legendary brand serving fish and chips since 1928.
- Benefits: Enjoy competitive bonuses, discounts, and a free meal on shift.
- Other info: Ongoing training and career development opportunities await you.
- Why this job: Be part of a passionate team dedicated to quality and innovation in food service.
- Qualifications: Experience in restaurant management and a passion for outstanding customer service.
The predicted salary is between 29700 - 36300 £ per year.
At Harry Ramsden’s, we have been serving up World Famous Fish and Chips since 1928 — over 90 years of quality, heritage and passion. We are looking for an experienced General Manager to lead our restaurant, inspire teams and take performance to the next level by driving excellence, innovation and outstanding guest experiences. Join us and be part of our mission: To be the world’s leading brand in traditional British fish and chips, loved globally for our quality, heritage and unforgettable experience.
If you are passionate about food, take pride in exceptional standards and are motivated by leading and developing high-performing teams, this could be the role for you. We provide ongoing training and career development to support your success.
Our Values in Action
- Entrepreneurship & Innovation – Driving continuous improvement, embracing new ideas and finding smarter ways to grow performance
- Resilience – Leading with confidence and calm in a fast-paced environment, adapting to challenges and setting the tone for your team
- Passion – Demonstrating pride in our food, service, people and heritage every day
- Customer Focus – Creating a culture where exceptional guest experience is non-negotiable and consistently delivered
- Accountability – Taking full ownership of standards, results, compliance and commercial performance
- Collaboration – Building strong relationships with your leadership team, peers and support functions to deliver shared success
- Sustainability – Protecting our brand legacy while championing responsible, ethical and sustainable ways of working
As a General Manager, you will:
- Lead, inspire and develop your management and restaurant teams
- Own full budget and P&L performance, driving sales and controlling costs
- Ensure exceptional standards of health & safety, food safety and compliance
- Lead recruitment, training, succession planning and team engagement
- Champion our values and deliver consistently high standards of food, service and cleanliness
About You
- Proven experience managing teams in a restaurant or fast-food environment
- Strong commercial and operational management skills
- A visible, hands-on leader who leads by example
- Passionate about delivering outstanding guest experiences and developing people
Employee Benefits
- Death in Service benefit – 4x salary
- Cycle to Work Scheme & PC World / Curry’s Tech Scheme (salary sacrifice)
- Retailer discounts & discounted days out
- Paid birthday day off
- Free meal when on shift & staff food discounts
- Stream NEST Pension Scheme
- WISDOM Employee Assistance Programme
General Manager employer: Harry Ramsden's Group Limited
At Harry Ramsden’s, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that values innovation, resilience, and passion. As a General Manager, you will benefit from competitive bonuses, ongoing training, and career development opportunities, all while working in an environment that champions exceptional guest experiences and teamwork. Join us in our mission to deliver world-class fish and chips, and enjoy unique perks like a paid birthday off and staff discounts, making your role both rewarding and enjoyable.
Contact Details:
Harry Ramsden's Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harry Ramsden's Group Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harry Ramsden's Group Limited
Don't be shy about reaching out to Harry Ramsden's Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harry Ramsden's Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harry Ramsden's Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
