Outreach Support Officer

Permanent contract, full time, 40 hours per week Monday to Friday, with flexibility to start late and work until 19.00 when online lessons are taking place and on occasional Saturdays to support special learning programmes. State School term time only, 39 weeks per year.

Background: Harrow School is situated within a beautiful site in Harrow on the Hill, north-west London, and is one of the best-known schools in the world, with around 835 boys studying at Harrow. Lumina is a flagship programme run by Harrow Schools Shaftesbury Enterprise team which is the driving force behind Harrow's commitment to charity and community engagement, empowering positive change through meaningful partnerships and collaboration. Lumina is a transformative collaboration bringing together teachers from leading independent and state schools to deliver one-to-one online tutoring and mentoring for care-experienced young people. Lumina provides personalized online tuition and mentorship, fostering academic success, building self-esteem, and creating a network of support for vulnerable students at no cost to partner schools, young people, carers, or local authorities. You will join this friendly team at an exciting time of expansion, supporting big aspirations for national outreach.

The role: The Lumina Registrar & Programme Officer provides comprehensive administrative support, recruitment coordination, and digital engagement to enable the effective delivery and growth of the programme. Key duties include:

• Teacher Recruitment & Onboarding: Proactively engaging prospective volunteer teachers, running recruitment campaigns, guiding candidates through onboarding, and tracking safeguarding checks.
• Student Pairing & Attendance: Managing tutor/pupil schedules, matching tutors with care-experienced young people alongside Local Authorities, maintaining delivery registers, and executing prompt follow-ups within 24 hours on missed sessions.
• Digital Outreach & Social Media: Supporting Lumina's social media presence by gathering impact stories, tutor spotlights, and student milestones in line with safeguarding guidelines.
• Event Logistics: Coordinating room bookings, catering, and on-site arrangements for in-person enrichment events and revision courses.

The skills: This is an exceptional opportunity for a proactive self-starter with outstanding administrative skills who thrives on taking ownership of projects. You will bring:

• Accomplished written and verbal communication skills with an engaging, enthusiastic personality to build trust with teachers, local authorities, foster carers, and pupils.
• A strong background in administrative coordination within a busy office, juggling competing priorities with a keen eye for detail and data accuracy.
• Confidence or experience in volunteer recruitment, candidate onboarding, or generating creative social media content.
• A genuine passion for improving the lives of care-experienced young people, combined with emotional maturity, discretion, and strict adherence to safeguarding principles.

The benefits include: free lunch, free parking, automatic enrolment in the Schools pension scheme, use of the Schools sports facilities such as the swimming pool, gym, and running track, subsidised membership of the tennis, golf, angling and social clubs.

Applications will be processed as they are received and we may interview suitable candidates before the closing date; therefore early application is advised.

Equality, diversity and inclusion are values that are important to us at Harrow. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.