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For Companies At a Glance
- Tasks: Manage patient bookings and handle day-to-day telephone communications in a busy healthcare environment.
- Company: Join Harrow Health CIC, dedicated to providing high-quality patient care.
- Benefits: Gain valuable experience in healthcare administration with opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing essential communication and organisational skills.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
- Other info: Dynamic role with varied responsibilities across multiple healthcare settings.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting a Community Healthcare Coordinator Telephonist to join our Community Support team. The post holder will be responsible for handling the day-to-day telephone communications and general administrative duties at our site based in Northwood.
Main duties of the job
- Based at our office in Northwood, you will take responsibility for effectively managing patients' bookings, the triage process and using the E-referral service.
- This is a busy role, with lots of time spent on the phone liaising with patients and booking their appointments.
- You will need to have a proactive approach and be happy to pitch in and support other services as well as your own, depending on the business requirements.
Job responsibilities
- Responsible for the day-to-day administrative duties of HHCIC clinics (ENT, Gynaecology and Dermatology).
- Managing patients' bookings, triage process and using e-referral service and provide secretarial support.
- Assist in the preparation of consultant-led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all records are maintained.
- Work access various locations such as the GP Access Centre, Head Office, and Community Clinics.
- Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
- Assist in the collection of activity and audit data to support monthly reporting and invoicing.
- Ensure services meet their KPIs.
- Attend various locations such as the Walk-in centre and Clinics.
- The role will involve call handling and back office support functions.
- To undertake other administrative tasks as required for other clinical services which may commence/be developed.
- General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required.
- Liaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer services.
- Using E-Referral System and EMIS Web.
- Support and provide feedback to Senior Coordinators/Service Manager.
Person Specification
- Skills
- Polite telephone manner.
- Microsoft (Word, Excel) literate.
- The ability to remain calm under pressure.
- Understanding of information governance and patient confidentiality.
- GCSE grade A to C in English and Maths.
- Experience with patients/experience in customer service.
- Polite telephone manner.
- Knowledge of NHS Systems - EMIS Web, e-Referral System.
- Previous experience of a similar role.
Community Healthcare Coordinator - Telephonist in Northwood employer: Harrow Health CIC
Contact Detail:
Harrow Health CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Healthcare Coordinator - Telephonist in Northwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harrow Health CIC. Understand their vision and values, and think about how your skills as a Community Healthcare Coordinator can align with their goals. This will show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle sensitive calls or manage patient bookings. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with NHS systems like EMIS Web and the e-Referral System. Talk about specific situations where you've successfully managed patient communications or triaged effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Community Healthcare Coordinator - Telephonist in Northwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. We want to see how your skills match the Community Healthcare Coordinator position, so don’t be shy about showcasing your telephone manner and any NHS systems knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about healthcare and how you can contribute to our vision at Harrow Health CIC. Keep it friendly and professional, and make sure to mention your proactive approach.
Showcase Your Skills: In your application, highlight your Microsoft literacy and ability to handle sensitive calls. We’re looking for someone who can stay calm under pressure, so share examples of how you've managed challenging situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harrow Health CIC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Community Healthcare Coordinator Telephonist. Familiarise yourself with managing patient bookings, the triage process, and using the E-referral service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Telephone Skills
Since this role involves a lot of phone communication, practice your telephone manner. You could role-play with a friend or family member, simulating difficult calls or booking appointments. This will help you stay calm under pressure and demonstrate your ability to handle sensitive situations effectively during the interview.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous experience in customer service or similar roles. Highlight specific examples where you provided excellent service, dealt with challenging situations, or worked as part of a team. This will illustrate your proactive approach and ability to support various services as needed.
✨Familiarise Yourself with NHS Systems
If you have experience with NHS systems like EMIS Web or the e-Referral System, be sure to mention it. If not, do a bit of research to understand how these systems work. Showing that you’re willing to learn and adapt will impress the interviewers and demonstrate your commitment to providing high-quality patient care.
