About the role Harrow Green’s Future Workspaces team helps organisations make smarter decisions about their workplaces, assets and estates. As organisations respond to estate pressure, hybrid working, changing occupancy patterns, underused assets, cost optimisation demands and increasing expectations around sustainability, many are looking for better visibility, better choices and better outcomes across their workplace environments. Future Workspaces brings together workplace insight, asset intelligence, occupancy and usage data, refurbishment, remanufacturing, reuse, resale, donation and recycling to help clients optimise space, reduce cost, recover value from assets, improve operational efficiency and support ESG goals. We are looking for an entrepreneurial and commercially minded leader to own the growth, profitability and continued evolution of Future Workspaces. This is not a traditional account management role, nor is it simply a sales position. The role sits at the intersection of strategy, innovation, technology, commercial development and service delivery, helping to turn Future Workspaces into a scalable, data-enabled workplace solutions business. The successful candidate will be both visionary and practical. They will be able to see where the market is moving, shape the systems, services and commercial models required to respond, and then translate that ambition into executable plans. They will sit between strategy and execution: developing the proposition, building the structures behind it, leading go-to-market activity, opening senior client conversations and ensuring that opportunities can be delivered profitably and repeatedly. Key responsibilities * Lead the growth and profitability of Harrow Green's Future Workspaces proposition, driving revenue, margin performance and long-term business value. * Develop and evolve innovative workplace solutions across asset intelligence, workplace insight, occupancy analytics, ESG reporting and circular economy services. * Bridge strategy and delivery by creating scalable processes, systems, commercial models and operational frameworks. * Generate new business opportunities across corporate, public sector, healthcare, education and other complex estate environments. * Build senior stakeholder relationships and deliver consultative sales solutions addressing workplace optimisation, asset management, sustainability and cost reduction challenges. * Manage the full sales cycle, from opportunity identification and discovery through to proposal development and contract closure. * Develop go-to-market strategies, target sectors, strategic partnerships and market positioning to support growth. * Collaborate with operational, technology and sustainability teams to deliver innovative, data-led workplace solutions. * Shape pricing, packaging and service delivery models to ensure commercial viability and market differentiation. * Identify cross-selling opportunities across Harrow Green's wider relocation, project management, storage, IT and workplace consultancy services. What we are looking for The successful candidate will be a commercially sharp, solution-led business builder with experience developing complex services, consultative propositions, technology-enabled solutions or operationally led commercial models. They do not need to come from the removals, furniture or workplace industry, but they must be able to understand client problems quickly and translate them into clear commercial, operational and sustainability outcomes. They will be confident operating with senior stakeholders, comfortable with longer and more consultative sales cycles, and able to create demand for a proposition that may be new to some clients. They should be credible, resilient, curious and capable of building trust with both clients and internal delivery teams. They will be able to perform strategic business development and account-led activity while also shaping the wider service model behind the scenes. This means being equally comfortable in a boardroom conversation, a proposition design session, a commercial review, a technology discussion and an operational delivery meeting. This person will need to be comfortable working with an evolving offer. Future Workspaces is a developing proposition with significant potential, and the successful candidate will help shape how opportunities are identified, framed, converted and delivered. They will be able to sell what exists today while also spotting where the proposition can go next. Ideal experience Experience in any of the following would be valuable: workplace, facilities management, real estate, sustainability, SaaS or data-led platforms, consultancy, professional services, managed services, circular economy, furniture, design and build, relocation, logistics, business transformation, technology-enabled services or product development. More important than sector background is the ability to build solutions that combine people, data, assets, operations, technology and measurable business value. * Strategic business development and consultative sales * Key account development and senior stakeholder engagement * P&L ownership or commercial performance management * Proposition, product or service development * Go-to-market planning and market positioning * Technology-enabled service design * Platform, dashboard or data-led solution development * Operating model design and process development * Partnership development * ESG, circular economy or asset lifecycle solutions * Cross-functional leadership across sales, operations, technology and delivery Success in this role looks like Success will be measured by the growth, profitability and strategic maturity of the Future Workspaces proposition. This includes new revenue, qualified pipeline growth, conversion rate, strategic account development, cross-selling into Harrow Green clients, and the ability to position Future Workspaces as a credible, differentiated solution for organisations seeking to optimise estates, improve asset visibility, reduce cost, support workplace change, recover value from assets, reduce waste and meet sustainability goals. Success will also be measured by the candidate’s ability to turn Future Workspaces from a developing proposition into a scalable business line. This means building repeatable service models, improving margin quality, developing the supporting systems and technologies, creating clear go-to-market positioning, and ensuring the proposition can be delivered consistently and profitably. The successful person will help Harrow Green open more senior, commercially focused conversations around workplace and estate challenges, while positioning sustainability as part of a wider value story that includes operational efficiency, cost optimisation, risk reduction, asset recovery, data-led decision making and long-term workplace resilience. They will create stronger links between strategy and execution, ensuring Future Workspaces is not just a concept, campaign or bundle of services, but a clearly owned, commercially viable and operationally deliverable growth platform for Harrow Green
Head of Future Workspaces in West Thurrock employer: Harrow Green
Harrow Green is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Solutions Account Manager. With a strong focus on employee growth and development, the company offers numerous opportunities for professional advancement while working in a dynamic environment that values creativity and strategic thinking. Located in the UK, Harrow Green provides a unique chance to engage with diverse clients and contribute to meaningful workplace transformations, all while enjoying a supportive team atmosphere.
