Relocation Operative Driver

Job Title: Relocation Operative Driver - HGV (L1, L2 & L3)

Department: Operations

Location: Thurrock

Reports to (direct): Head of Fleet

MAIN PURPOSE OF JOB

As a Relocation Operative Driver - HGV, you'll safely transport colleagues, vehicles and customer belongings while delivering a wide range of relocation services across household, commercial, international, government and specialist environments, including transfers to and from warehouse storage or recycling facilities. You'll combine professional driving with practical relocation expertise to ensure every move is delivered safely, efficiently and with exceptional customer care. From hospitals, laboratories, museums and libraries to schools, corporate offices and secure government facilities, you'll support large scale projects and work as part of a skilled operational team, interacting with customers, members of the public, and colleagues including operational and warehouse supervisors, team leaders, drivers, administrators and sales staff. This is a physically demanding role requiring resilience, teamwork and the strength and endurance to safely lift, carry and move heavy items, including working on stairs. You'll regularly need to adapt with flexibility to tight, often changing schedules, including early starts, late finishes, evenings and weekends. Longer-distance moves may also involve overnight stays in accommodation or vehicles, both in the UK and overseas. Our people are what makes Harrow Green exceptional. As the face of our business, you'll bring professionalism, pride and a customer-first approach to every relocation.

KEY TASKS

Operational Leadership

• Deliver relocation services safely and professionally by carrying out packing, handling, loading, transporting and unloading activities in accordance with operational procedures, customer requirements and relevant legislation.
• Drive company vehicles safely and responsibly by complying with road traffic legislation, EU and DVSA regulations, company driving standards and safe driving practices, ensuring the safety of colleagues, customers, the public and the load at all times.
• Take ownership of your allocated vehicle by completing daily vehicle inspections, maintaining vehicle cleanliness and presentation, promptly reporting defects and ensuring your vehicle remains roadworthy and ready for operational use.
• Protect customer property throughout every relocation by safely loading, securing, transporting and positioning furniture, specialist equipment, fine art and other customer belongings using approved techniques, equipment and load restraint methods.
• Maintain a safe working environment by following company procedures, risk assessments, PPE requirements and safe systems of work, identifying hazards, reporting incidents and applying appropriate control measures to protect yourself, colleagues, customers and the public.
  Operate specialist equipment safely by carrying out equipment checks, operating tail-lifts in accordance with working at height procedures and maintaining/adhering to required driving qualifications, CPC compliance, ADR and FORS certifications where applicable.
• Represent Harrow Green professionally through your conduct, appearance and communication, building positive customer relationships while maintaining employment screening, DBS clearance and all role-specific compliance requirements.
• Work collaboratively to deliver successful relocations by participating in operational briefings, communicating effectively with colleagues and supporting the team to meet customer expectations and evolving operational objectives.
• Demonstrate reliability, accountability and continuous improvement through excellent attendance, punctuality, personal wellbeing, professional development and a commitment to delivering high standards every day.
• Support sustainable and compliant operations by following environmental procedures, minimising waste and ensuring all relocation and transport activities comply with company, customer and industry requirements.
• Customer-focused with a professional and positive approach.
• Honest, reliable and accountable.
• Strong communication and teamwork skills.
• Physically fit to safely undertake manual handling activities.
• Full UK Category C or C+E HGV driving licence with a good driving record.
• Flexible to meet operational requirements, including travel and overnight stays.
• Good attendance, punctuality and time management.
• Committed to health, safety and compliance.
• Able to accurately complete operational documentation.
• Willing to learn and develop professionally.
• Willing to undergo employment screening and DBS clearance where required.
• Experience within the removals, relocation or logistics industry.
• Experience in a customer-facing operational role.
• Experience driving HGV commercial vehicles.
• Experience driving commercial electric vehicles up to 4,250 kg.
• Experience driving a people carrier vehicle.
• Experience handling specialist or high-value items.
• Experience working within secure or regulated environments.
• Awareness of environmental sustainability and waste reduction practices.
• Experience using inventory systems, handheld technology or digital documentation.
• ADR qualification (where applicable).
• FORS awareness or certification.

Compliance

Colleagues are expected to comply with all Harrow Green Policies, Procedures and Management Systems, including Health & Safety, Quality, Environmental, Information Security and Business Continuity requirements. This includes adhering to the requirements set out in the Operative Guide, Driver Handbook (where applicable), Company Codes of Conduct and all customer-specific site rules and procedures.

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