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- Tasks: Lead case management for SEN appeals and manage mediation and complaints effectively.
- Company: Join the London Borough of Harrow, committed to supporting children with special educational needs.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Why this job: Shape the future for children with special needs while developing your leadership skills.
- Qualifications: Degree level qualification and extensive knowledge of SEN legislation required.
- Other info: Dynamic role with opportunities for growth and impactful community engagement.
The predicted salary is between 40000 - 50000 £ per year.
London Borough of Harrow has an exciting opportunity for a Senior Professional - SEND Tribunals, mediation and complaints. The post holder will provide key leadership in case management of SEN appeal related cases to ensure that the Council discharges its responsibilities effectively in relation to statutory appeals to the Special Educational Needs and Disability Tribunal (SENDIST), which is part of His Majesty’s Courts and Tribunal Service (HMCTS). In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service.
As Senior Professional, you will represent the Local Authority at the Special Educational Needs and Disability Tribunal and defend the appropriateness of the proposed service provision for an individual child/young person. Therefore the successful candidate must be able to lead on complex casework, providing effective mediation, drawing on strong negotiation and influencing skills across a range of complex SEN issues between parents, schools and multi-disciplinary practitioners.
About You
- In depth knowledge and understanding of current SEN legislation and reform, statutory procedures and processes governing the provision of services for children with special educational needs.
- Extensive knowledge of other related legislation, including legislation governing Adult Social Care, the Children Act and safeguarding processes.
- Knowledge of the Equality Act particularly in relation to children and young people with disabilities.
- In depth knowledge of the SEND appeals process and experience of managing mediation, disagreement resolution and appeals casework.
- Knowledge of Local Authority complaints procedures.
- High level oral communication skills.
- Effective negotiation skills.
- Minimum degree level qualification.
- Experience of communicating with children and their families and professionals concerning complex issues.
- Ability to travel for business purposes.
This post is subject to a satisfactory enhanced DBS check.
For more information, please refer to the Role Profile/Selection Criteria.
Senior Professional – SEND Tribunals, mediation and complaints employer: Harrow Council
Contact Detail:
Harrow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Professional – SEND Tribunals, mediation and complaints
✨Tip Number 1
Network like a pro! Reach out to professionals in the SEND field on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be when it comes to landing that dream job.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SEN legislation and current practices. We recommend having real-life examples ready to showcase your experience with mediation and case management.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance! We make it easy for you to find roles that match your skills and interests, so don’t miss out on opportunities that could be perfect for you.
We think you need these skills to ace Senior Professional – SEND Tribunals, mediation and complaints
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with SEND legislation and case management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Communication Skills: Since this role involves a lot of negotiation and mediation, it’s crucial to demonstrate your high-level oral communication skills. Use examples from your past experiences where you effectively communicated complex issues to families or professionals.
Highlight Your Leadership Experience: As a Senior Professional, you’ll be leading on complex casework. Be sure to mention any previous leadership roles or experiences where you successfully managed teams or projects, especially in the context of SEN.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Harrow Council
✨Know Your SEN Legislation
Make sure you brush up on the latest SEN legislation and reforms. Being able to discuss these confidently will show that you’re not just familiar with the rules, but that you understand how they impact case management and mediation.
✨Prepare for Complex Case Scenarios
Think about potential complex case scenarios you might face in this role. Prepare examples from your past experience where you've successfully navigated similar situations, showcasing your negotiation and influencing skills.
✨Practice Your Communication Skills
Since high-level oral communication is key, practice articulating your thoughts clearly and concisely. You might even want to role-play with a friend to simulate discussions with parents or professionals about sensitive issues.
✨Understand the Local Authority's Role
Familiarise yourself with the Local Authority's complaints procedures and how they relate to SEND cases. This knowledge will help you demonstrate your readiness to represent the Council effectively during tribunal hearings.