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- Tasks: Lead case management for SEN appeals and manage mediation requests.
- Company: Join Harrow Council, dedicated to supporting children with special educational needs.
- Benefits: Enjoy a permanent, full-time role with opportunities for professional growth.
- Why this job: Make a real impact in children's lives while working in a supportive environment.
- Qualifications: Degree level qualification and extensive knowledge of SEN legislation required.
- Other info: This role requires travel and is subject to an enhanced DBS check.
The predicted salary is between 36000 - 60000 £ per year.
Senior Professional – SEND Tribunals, Mediation and Complaints
Harrow Council
Harrow, Greater London
Permanent
Full-time
19 hours ago
Overview:
London Borough of Harrow has an exciting opportunity for a Senior Professional – SEND Tribunals, Mediation and Complaints. The post holder will provide key leadership in case management of SEN appeal related cases to ensure that the Council discharges its responsibilities effectively in relation to statutory appeals to the Special Educational Needs and Disability Tribunal (SENDIST), which is part of His Majesty\’s Courts and Tribunal Service (HMCTS). In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service. As a Senior Professional, you will represent the Local Authority at the Special Educational Needs and Disability Tribunal and defend appropriateness of the proposed service provision for an individual child/young person. The successful candidate must be able to lead on complex casework, providing effective mediation, drawing on strong negotiation and influencing skills across a range of complex SEN issues between parents, schools and multi-disciplinary practitioners.
About you:
The successful candidate will have:
- In-depth knowledge and understanding of current SEN legislation and reform, statutory procedures and processes governing the provision of services for children with special educational needs.
- Extensive knowledge of other related legislation, including legislation governing Adult Social Care, the Children Act and safeguarding processes.
- Knowledge of the Equality Act, particularly in relation to children and young people with disabilities.
- In-depth knowledge of the SEND appeals process and experience of managing mediation, disagreement resolution and appeals casework.
- Knowledge of Local Authority complaints procedures.
- High-level oral communication skills.
- Effective negotiation skills.
- Minimum degree level qualification.
- Experience of communicating with children, their families and professionals concerning complex issues.
- Ability to travel for business purposes.
This post is subject to a satisfactory enhanced DBS check.
#s1-Gen
Overview:London Borough of Harrow has an exciting opportunity for a Senior Professional – SEND Tribunals, Mediation and Complaints.The post holder will provide key leadership in case management of SEN appeal related cases to ensure that the Council discharges its responsibilities effectively in relation to statutory appeals to the Special Educational Needs and Disability Tribunal (SENDIST), which is part of His Majesty\’s Courts and Tribunal Service (HMCTS). In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service.As a Senior Professional, you will represent the Local Authority at the Special Educational Needs and Disability Tribunal and defend appropriateness of the proposed service provision for an individual child/young person. The successful candidate must be able to lead on complex casework, providing effective mediation, drawing on strong negotiation and influencing skills across a range of complex SEN issues between parents, schools and multi-disciplinary practitioners. About you:The successful candidate will have:
- In-depth knowledge and understanding of current SEN legislation and reform, statutory procedures and processes governing the provision of services for children with special educational needs.
- Extensive knowledge of other related legislation, including legislation governing Adult Social Care, the Children Act and safeguarding processes.
- Knowledge of the Equality Act, particularly in relation to children and young people with disabilities.
- In-depth knowledge of the SEND appeals process and experience of managing mediation, disagreement resolution and appeals casework.
- Knowledge of Local Authority complaints procedures.
- High-level oral communication skills.
- Effective negotiation skills.
- Minimum degree level qualification.
- Experience of communicating with children, their families and professionals concerning complex issues.
- Ability to travel for business purposes.
This post is subject to a satisfactory enhanced DBS check. Related Documents:For more information, please refer to the a
#J-18808-Ljbffr
Senior Professional - SEND Tribunals, Mediation and Complaints employer: Harrow Council
Contact Detail:
Harrow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Professional - SEND Tribunals, Mediation and Complaints
✨Tip Number 1
Familiarise yourself with the latest SEN legislation and reforms. Understanding the nuances of current laws will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the field of SEND. Attend relevant workshops or seminars to connect with others who work in mediation and complaints, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for potential case scenarios that may arise in the role. Practising how you would handle complex cases can help you articulate your problem-solving skills effectively during the interview process.
✨Tip Number 4
Showcase your negotiation and communication skills through mock interviews or role-playing exercises. Being able to convey your ability to mediate effectively will set you apart from other candidates.
We think you need these skills to ace Senior Professional - SEND Tribunals, Mediation and Complaints
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Professional - SEND Tribunals, Mediation and Complaints position. Tailor your application to highlight your relevant experience in case management, mediation, and knowledge of SEN legislation.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with SEN appeals, mediation, and any related legislation. Use specific examples that demonstrate your negotiation skills and ability to handle complex cases effectively.
Showcase Communication Skills: Given the high-level oral communication skills required for this role, ensure your application reflects your ability to communicate effectively with children, families, and professionals. Consider including examples of how you've successfully navigated complex discussions in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your information is clear and concise. A well-presented application can make a strong impression.
How to prepare for a job interview at Harrow Council
✨Know Your SEN Legislation
Make sure you have a solid understanding of current Special Educational Needs (SEN) legislation and reforms. Be prepared to discuss how these laws impact case management and the appeals process, as this will demonstrate your expertise in the field.
✨Showcase Your Mediation Skills
Since the role involves managing mediation and complaints, be ready to share examples of your past experiences in mediation. Highlight your negotiation techniques and how you've successfully resolved conflicts between parents, schools, and practitioners.
✨Prepare for Complex Case Discussions
Expect to discuss complex casework scenarios during the interview. Prepare by reviewing some challenging cases you've handled in the past, focusing on your approach and the outcomes achieved. This will showcase your problem-solving abilities.
✨Communicate Clearly and Confidently
High-level oral communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing sensitive topics related to children and families. This will help you make a strong impression.
