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- Tasks: Monitor and elevate service delivery standards in Adult Social Care.
- Company: Join the London Borough of Harrow's dedicated Quality Assurance Team.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in the community by ensuring high-quality care for vulnerable adults.
- Qualifications: Experience in service monitoring and strong communication skills required.
- Other info: Collaborate with providers and safeguarding teams to drive service improvements.
The predicted salary is between 36000 - 60000 £ per year.
The London Borough of Harrow is seeking a dedicated Quality Assurance Officer to join our Adult Social Care, Safeguarding, and Quality Assurance Team. This pivotal role is responsible for monitoring and elevating the standard of service delivery across the borough.
Using a proactive, risk-based approach and the Safety Helix framework, the postholder will conduct provider visits to ensure that the local marketplace maintains high-quality provision and remains compliant with regulatory standards. The successful candidate will act as a champion for best practice, working directly with providers to drive service improvements through forums and collaborative engagement.
You will be responsible for identifying non-compliance and implementing necessary corrective actions to resolve poor practice. Close collaboration with the Safeguarding Team is essential, including participation in case conferences and addressing complex issues within delivery organisations.
Beyond provider oversight, you will serve as a vital link between the Council and the community. This involves supporting Adult Services consultation exercises and facilitating meaningful engagement with service users and carers to ensure their voices inform service development.
Applicants should possess strong communication skills and a commitment to safeguarding vulnerable adults. Please note that this role may occasionally require a flexible approach to working hours to meet the requirements of the service.
About You
- Significant experience of service user and carer engagement and consultation
- Experience in monitoring services to specified quality criteria
- Dealing with difficult providers in a non-compliance situation
- Working with providers to improve quality of service
- Working with Safeguarding on extreme cases
- Report writing and risk management experience as well as contractual knowledge
- GCSE or equivalent Qualification
- Evidence of further education
This post will require a satisfactory enhanced DBS check.
For more information, please refer to the Role Profile/Selection Criteria.
Quality Assurance Officer employer: Harrow Council
Contact Detail:
Harrow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the Adult Social Care sector, especially those already working in quality assurance. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee, be ready to discuss your experience with service user engagement and how you've tackled non-compliance issues.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window to open. Reach out directly to the hiring manager or team to express your interest and ask insightful questions about the role.
✨Tip Number 4
Keep it flexible! Be open to discussing your availability during interviews. Showing that you're willing to adapt your hours can set you apart, especially in roles that require collaboration with various teams.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Quality Assurance Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since strong communication is key for this role, don’t forget to demonstrate your skills in your written application. Share examples of how you've effectively engaged with service users and providers in the past.
Highlight Relevant Experience: Be sure to mention any experience you have in monitoring services and working with safeguarding teams. This will help us see how you can contribute to maintaining high-quality service delivery right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Harrow Council
✨Know Your Stuff
Make sure you understand the Safety Helix framework and how it applies to quality assurance in adult social care. Brush up on relevant regulations and standards, as well as any recent changes in legislation that might affect service delivery.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully engaged with service users and providers. Highlight instances where you've identified non-compliance and implemented corrective actions, as this will demonstrate your hands-on experience and problem-solving skills.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would facilitate engagement with service users and carers, ensuring their voices are heard in service development.
✨Be Flexible and Adaptable
Understand that this role may require a flexible approach to working hours. Be prepared to discuss how you can adapt to meet the needs of the service, especially when dealing with complex issues or urgent situations that may arise.
