Pensions Team Leader

Overview

London Borough of Harrow is seeking an experienced and knowledgeable Pensions Team Leader to join our HR & Organisational Development team within the Resources and Innovation Directorate.

This is a key leadership role responsible for the delivery of a high-quality pension administration service across the Local Government Pension Scheme (LGPS), Teachers’ Pension Scheme (TPS) and NHS Pension Scheme (NHSPS).

As the Council’s lead pensions specialist, you will provide expert technical advice, ensure compliance with complex pension legislation and play a pivotal role in delivering an effective service to pensioners, active members, deferred members and scheme employers.

Working closely with the Head of Payroll & Pensions, you will lead and develop a high-performing pensions team, ensuring workloads are effectively managed and service standards consistently achieved.

The role involves overseeing complex pension calculations, interpreting legislative changes, managing reconciliation processes and ensuring the accurate administration of all pension-related transactions.

You will be responsible for driving continuous improvement, implementing regulatory changes and maintaining strong relationships with internal stakeholders, employers, auditors and external bodies.

In addition, you will provide expert guidance on complex enquiries, complaints, disputes and pension policy matters.

This is an excellent opportunity for a pensions professional who is passionate about leadership, service excellence and continuous improvement.

You will contribute to strategic workforce objectives, support the development of pension policies and processes, and help shape the future of pension administration at Harrow.

Joining a collaborative and forward-thinking organisation, you will play an important role in delivering outstanding services.

About You

• Extensive knowledge of Local Government Pension Scheme (LGPS) legislation, including the Finance Act 2004 and relevant LGPS regulations.
• A minimum of five years’ experience within an LGPS administration environment.
• Significant supervisory or management experience within public or private sector pension administration.
• Strong technical expertise in pension calculations, pension regulations and statutory requirements.
• Experience leading, coaching and developing high-performing teams to achieve service objectives.
• Excellent analytical and problem-solving skills, with the ability to resolve complex and sensitive pension cases.
• Experience managing workloads and prioritising competing deadlines within a performance-driven environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with members, employers, senior managers and external organisations.
• Experience handling complex complaints, disputes and pension-related enquiries, including knowledge of the Internal Disputes Resolution Process.
• A strong understanding of governance, compliance, audit requirements and pension fund reconciliation processes.
• The ability to interpret legislation, implement regulatory changes and develop service improvements.
• Strong numerical skills with the ability to undertake and review complex calculations accurately.
• Experience using pension administration systems and producing accurate management information and reports.
• An understanding of the diverse nature of Harrow’s communities and a commitment to equality, inclusion and excellent customer service.
• Educated to degree level or equivalent, or able to demonstrate substantial relevant professional experience.
• Membership of, studying towards, or willingness to work towards a relevant professional qualification such as the Chartered Institute of Payroll Professionals (CIPP), or equivalent, is desirable.
• Related Documents
• For more information, please refer to the Role Profile/ Selection Criteria
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