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- Tasks: Lead case management for SEN appeals and manage mediation and complaints effectively.
- Company: Join the London Borough of Harrow, a forward-thinking local authority.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to grow in a dynamic role with meaningful impact.
- Why this job: Make a real difference in the lives of children with special educational needs.
- Qualifications: In-depth knowledge of SEN legislation and strong negotiation skills required.
The predicted salary is between 46000 - 52000 £ per year.
London Borough of Harrow has an exciting opportunity for a Senior Professional - SEND Tribunals, mediation and complaints. The post holder will provide key leadership in case management of SEN appeal related cases to ensure that the Council discharges its responsibilities effectively in relation to statutory appeals to the Special Educational Needs and Disability Tribunal (SENDIST), which is part of His Majesty’s Courts and Tribunal Service (HMCTS). In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service.
As Senior Professional, you will represent the Local Authority at the Special Educational Needs and Disability Tribunal and defend the appropriateness of the proposed service provision for an individual child/young person. Therefore the successful candidate must be able to lead on complex casework, providing effective mediation, drawing on strong negotiation and influencing skills across a range of complex SEN issues between parents, schools and multi-disciplinary practitioners.
About You
- In depth knowledge and understanding of current SEN legislation and reform, statutory procedures and processes governing the provision of services for children with special educational needs.
- Extensive knowledge of other related legislation, including legislation governing Adult Social Care, the Children Act and safeguarding processes.
- Knowledge of the Equality Act particularly in relation to children and young people with disabilities.
- In depth knowledge of the SEND appeals process and experience of managing mediation, disagreement resolution and appeals casework.
- Knowledge of Local Authority complaints procedures.
- High level oral communication skills.
- Effective negotiation skills.
- Minimum degree level qualification.
- Experience of communicating with children and their families and professionals concerning complex issues.
- Ability to travel for business purposes.
This post is subject to a satisfactory enhanced DBS check.
For more information, please refer to the Role Profile/Selection Criteria.
Senior Professional – SEND Tribunals, mediation and complaints in London employer: Harrow Council
Contact Detail:
Harrow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Professional – SEND Tribunals, mediation and complaints in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the SEND field through LinkedIn or local events. We can’t stress enough how valuable personal connections can be when it comes to landing that dream job.
✨Tip Number 2
Prepare for interviews by practising your responses to common questions related to SEN legislation and mediation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your negotiation skills during interviews. Think of examples where you’ve successfully mediated disputes or resolved complaints. We want to see how you handle complex situations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Professional – SEND Tribunals, mediation and complaints in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SEND legislation and case management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of interaction with families and professionals, it’s crucial to demonstrate your high-level oral communication skills. Use examples in your application that illustrate how you’ve effectively communicated complex issues in the past.
Highlight Your Mediation Experience: We’re looking for someone who can manage mediation and complaints effectively. Be sure to include specific instances where you’ve successfully navigated disagreements or resolved conflicts, especially in SEN contexts.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Harrow Council
✨Know Your SEN Legislation
Make sure you brush up on current SEN legislation and reform before the interview. Being able to discuss specific laws and how they apply to case management will show that you’re not just familiar with the basics, but that you truly understand the complexities involved.
✨Prepare for Scenario Questions
Expect to be asked about real-life scenarios involving mediation and complaints. Think of examples from your past experience where you successfully navigated complex cases. This will demonstrate your problem-solving skills and ability to handle sensitive situations effectively.
✨Showcase Your Communication Skills
Since this role involves communicating with children, families, and professionals, practice articulating your thoughts clearly and empathetically. You might even want to prepare a brief explanation of a complex issue in simple terms to showcase your ability to connect with diverse audiences.
✨Research the Local Authority's Approach
Familiarise yourself with the London Borough of Harrow’s policies and procedures regarding SEND. Understanding their specific approach will allow you to tailor your responses and show that you’re genuinely interested in contributing to their team.