At a Glance
- Tasks: Support residents in sheltered housing, ensuring their independence and wellbeing.
- Company: London Borough of Harrow, dedicated to a resident-first approach.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Join a collaborative team committed to high-quality service delivery.
- Why this job: Make a real difference in people's lives while fostering supportive communities.
- Qualifications: Experience in risk assessments, conflict resolution, and effective communication.
The predicted salary is between 31200 - 40000 £ per year.
The London Borough of Harrow is seeking to recruit six Sheltered Scheme Officers to deliver a resident-first, person-centred housing management and support service for prospective and existing sheltered housing tenants. The role involves carrying out needs and risk assessments, providing enhanced housing management, and coordinating appropriate support to promote independence, dignity, wellbeing, safety and social inclusion. The postholder will work proactively with residents to ensure they feel supported, respected and empowered within their homes.
The Sheltered Scheme Officer will ensure that all services are delivered to the highest standards, meeting regulatory, contractual and internal policy requirements. Working flexibly across sheltered schemes, the role will address both individual and communal needs, promoting choice, safety and quality of life while fostering inclusive, supportive living environments for residents.
London Borough of Harrow takes a resident-first, person-centred approach to housing, placing our residents at the heart of everything we do. We are committed to delivering high-quality, responsive services that adapt to individual needs and circumstances, ensuring every resident feels valued, supported, and heard. Our teams work collaboratively across disciplines and with partners to provide safe, sustainable homes, estates and thriving communities, always operating in line with UK legislative, regulatory, and best practice standards.
About You
- Knowledge and experience of developing risk assessments and risk management.
- Experience of working on own initiative, able to resolve conflicts and make sound decisions under pressure with minimum supervision.
- Experience using housing management or CRM systems and interpreting performance data.
- Ability to communicate and liaise effectively with colleagues, tenants & their carers, other Council Departments and external agencies.
- Confident, assertive and diplomatic, with a commitment to overcoming obstacles and achieving positive results.
- Awareness of safeguarding, lone working and customer care issues and a commitment to providing high-quality services in a way that meets customer needs.
- Ability to demonstrate high standards of verbal and written communication skills, including letter writing.
- Computer literate and able to make use of all modern ICT applications as required.
- Hold a full UK driving licence.
Interviews will take place week commencing 13th July.
For more information, please refer to the Role Profile/Selection Criteria.
Resident-First Sheltered Housing Officer in London employer: Harrow Council
The London Borough of Harrow is an exceptional employer, dedicated to fostering a resident-first culture that prioritises the wellbeing and empowerment of its sheltered housing tenants. With a strong commitment to high-quality service delivery, employees benefit from a collaborative work environment that encourages professional growth and development, while also ensuring that every team member feels valued and supported in their role. Working in Harrow not only offers the chance to make a meaningful impact in the community but also provides access to comprehensive training and resources to enhance your skills in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Resident-First Sheltered Housing Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Harrow Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Harrow Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Harrow Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Harrow Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident-First Sheltered Housing Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Harrow Council:Before hitting send, make sure to tailor your application specifically to Harrow Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Harrow Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
