Overview
In this role you will manage leasehold and freehold matters for a designated portfolio, ensuring statutory, contractual and policy obligations are met while delivering high-quality resident service. You will administer major works, Section 20 consultations, service charge calculations, invoicing and income collection, and oversee debt recovery. The position involves handling right-to-buy, enfranchisement, and lease enforcement, with wide stakeholder collaboration to protect the Council’s interests and maximise income. This is a dynamic, customer-focused role that requires flexibility and strong communication to keep residents informed and supported.
Responsibilities
- Manage leasehold and freehold administration across the portfolio
- Administer major works projects including Section 20 consultations and related billing
- Calculate and bill service charges; oversee income collection and debt recovery
- Progress right-to-buy, assignments, enfranchisement, write-offs and write-backs
- Enforce lease conditions; investigate breaches and anti-social behaviour
- Provide advice and clear communication to leaseholders/freeholders; respond to service requests
- Maintain compliance with legislation, contracts, policies and best practice
- Collaborate with Asset Management, Legal Services, contractors, service providers and residents
- Support workload management and cover for team members when needed
- Protect Council interests and maximise income through effective management
- Uphold high standards of customer service and positive resident relationships
Key requirements
- Customer Focus
- Communication – delivering accurate information clearly
- Attention to detail
- Planning & Organisation
- Flexibility
- Responsibility
- Teamwork
- Self Control
- Customer Focus
- Communication
- Attention to detail
- Planning & Organisation
- Flexibility
- Responsibility
Property Officer in London employer: Harrow Council
Harrow Council is an exceptional employer, dedicated to fostering an inclusive work culture that prioritises the growth and development of its employees. As a Deafblind & Multi-Sensory Inclusion Advisor, you will have the opportunity to make a meaningful impact on the lives of children and young people while benefiting from comprehensive training and support in a collaborative environment. Located in London, the council offers unique advantages such as access to diverse resources and a commitment to community engagement, making it a rewarding place to work.
