At a Glance
- Tasks: Manage and process pension benefit cases while ensuring accuracy and compliance.
- Company: Join the London Borough of Harrow, committed to excellence in public service.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Other info: Collaborative team culture with a focus on inclusivity and continuous improvement.
- Why this job: Make a real difference in people's lives through effective pension administration.
- Qualifications: Knowledge of public sector pension schemes and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
The London Borough of Harrow is seeking a dedicated and detail‑oriented Pensions Officer to join its Resources & Innovation Directorate within the HR & OD Division. This is an exciting opportunity to contribute to the effective delivery of pension administration services across the Local Government Pension Scheme (LGPS), while also supporting the National Health Service Pension Scheme (NHSPS) and Teachers’ Pensions Scheme (TPS). Based at Harrow Council Hub, the post holder will act as a key point of contact for scheme members, employers and associated bodies, delivering a high‑quality, customer‑focused service that reflects the Council’s commitment to excellence and continuous improvement.
In this varied and rewarding role, you will manage and process a wide range of pension benefit cases, ensuring accuracy, compliance and timeliness in all areas of work. You will apply your knowledge of pension legislation to complex calculations, maintain accurate records, and support the administration of pensioner payroll, including the processing of payments, amendments and annual increases. Working collaboratively within the Pensions team, you will provide guidance to Pensions Assistants, contribute to system improvements, and lead on smaller projects when required. Your ability to work under pressure, prioritise effectively and meet performance targets will be essential to success in this post.
The successful candidate will demonstrate strong analytical and communication skills, with a sound understanding of public sector pension schemes and a commitment to excellent customer service. You will build effective working relationships with internal and external stakeholders, handling sensitive enquiries with professionalism and care. Aligned with Harrow’s values you will play an important role in supporting the Council’s wider HR & OD objectives, contributing to a forward‑thinking and inclusive working environment.
About You
- A sound working knowledge of public sector pension schemes, particularly LGPS, with an understanding of relevant legislation.
- The ability to manage a varied workload and meet tight deadlines within a performance‑driven environment.
- Strong numerical and analytical skills, with the ability to produce accurate and complex pension calculations.
- Excellent communication skills, both written and verbal, with the confidence to explain technical information clearly.
- Experience of handling customer enquiries professionally across multiple channels, including telephone, email and in person.
- A collaborative approach, with the ability to build effective working relationships with colleagues, employers and external bodies.
- Good working knowledge of ICT systems and MS Office applications, with an interest in supporting system improvements.
- The ability to handle sensitive or complex cases with discretion, professionalism and sound judgement.
- Experience of pensioner payroll processes or similar financial administration activities.
- A proactive and flexible attitude, with the ability to work independently as well as part of a team, consistently delivering high‑quality service.
Pensions Officer in London employer: Harrow Council
The London Borough of Harrow is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. As a Pensions Officer, you will benefit from a collaborative environment where your contributions are valued, alongside opportunities for professional growth within the public sector. Located at the Harrow Council Hub, you will enjoy a dynamic workplace committed to excellence in service delivery, making a meaningful impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Officer in London
✨Tap into Campus Networks
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Pensions Officer in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Harrow Council.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Harrow Council's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Harrow Council
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Harrow Council.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Harrow Council will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Harrow Council employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
