At a Glance
- Tasks: Lead a team to deliver unforgettable events at a historic venue.
- Company: Join the London Borough of Harrow at Headstone Manor & Museum.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a vibrant community-focused team with a passion for culture.
- Why this job: Create memorable experiences while working in a unique heritage setting.
- Qualifications: Experience in event management and excellent customer service skills required.
The predicted salary is between 40582 - 49600 £ per year.
The London Borough of Harrow is seeking an enthusiastic and experienced Events Manager to join the team at Headstone Manor & Museum. This is an exciting opportunity to play a key role in one of Harrow’s most distinctive heritage venues, which is home to four historic listed buildings, including The Great Barn, a highly regarded wedding, corporate and functions venue.
As Events Manager, you will lead a small, dedicated team who serve as the face of The Great Barn, delivering exceptional customer service to clients, guests and members of the public. You will be responsible for overseeing the successful delivery of weddings, corporate events and private functions, while identifying opportunities to develop and grow the venue’s commercial offering. Working closely with colleagues across the museum, you will develop and implement strategies to increase income generation year on year, while enhancing the venue’s reputation for outstanding customer service and high-quality event delivery.
This role requires excellent communication, organisational and relationship-building skills, along with a genuine passion for creating memorable experiences for clients. The successful candidate will be able to balance the operational and commercial demands of a thriving events business with the museum’s core cultural and heritage objectives. You will be committed to maintaining the highest standards of service, ensuring that Headstone Manor & Museum continues to be recognised as a premier destination for weddings, events and community engagement.
About You
- Knowledge of hospitality best practice and experience of venue-based event management.
- Customer facing sales experience within a hospitality environment with a proven track record of positive sales impact.
- Excellent planning, organisational and practical problem-solving skills with the ability to respond positively to a pressurised environment.
- Demonstrate experience of delivering excellent customer service.
- Experience of staff management including training and development.
- Ability to negotiate prices and services with contractors.
- Experience of and/or ability to work in a multicultural service meeting the needs of all client groups.
- Outstanding interpersonal and communication skills, able to quickly establish a relationship with a wide range of clients and suppliers.
- Knowledge of Health and Safety standards related to venue hire, event delivery and licensed premises requirements and ability to conduct risk assessments.
- Able to work on own initiative and prioritise work loads.
For more information, please refer to the Role Profile/Selection Criteria.
Events Manager in London employer: Harrow Council
Harrow Council is an exceptional employer, dedicated to fostering an inclusive work culture that prioritises the growth and development of its employees. As a Deafblind & Multi-Sensory Inclusion Advisor, you will have the opportunity to make a meaningful impact on the lives of children and young people while benefiting from comprehensive training and support in a collaborative environment. Located in London, the council offers unique advantages such as access to diverse resources and a commitment to community engagement, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Events Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harrow Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harrow Council
Don't be shy about reaching out to Harrow Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harrow Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harrow Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
