Overview
As Events Coordinator at Headstone Manor & Museum, you serve as the face of the venue, delivering high-quality customer care across corporate events, private functions and weddings. You will handle enquiries, conduct site viewings and guide clients through planning and delivery, coordinating with a small team to ensure seamless, memorable events. The role requires adaptability to a varied workload and the ability to work flexible hours, including evenings and weekends. You will contribute to a heritage site renowned for its historic rooms and the Great Barn as a wedding and function venue, shaping experiences for diverse client groups.
Responsibilities
- Manage enquiries and provide timely information to clients
- Conduct site viewings and act as primary contact for a portfolio of clients
- Coordinate planning, logistics and delivery of events from enquiry to execution
- Deliver exceptional customer care and ensure guest satisfaction
- Work with a small team to support venue operations and event success
- Prioritise workloads and adapt to changing priorities, including anti-social hours
Key requirements
- Hospitality knowledge and venue-based event coordination experience
- Sales experience in hospitality with a track record of customer service
- Experience in event coordination / delivery
- Ability to meet the needs of diverse communities
- Excellent interpersonal and communication skills
- Strong planning, organisational and problem-solving abilities
- Ability to work on own initiative and prioritise work loads
- Proficiency with standard office software and email
- Ability to lift and move loads safely
- Flexible approach to duties and willingness to work evenings, weekends and bank holidays
- Outstanding interpersonal and communication skills
- Strong planning and organisational abilities
- Problem-solving and practical thinking
- Self-motivated and proactive
- Adaptability and resilience
- Standard office software
Events Coordinator in London employer: Harrow Council
Harrow Council is an exceptional employer, dedicated to fostering an inclusive work culture that prioritises the growth and development of its employees. As a Deafblind & Multi-Sensory Inclusion Advisor, you will have the opportunity to make a meaningful impact on the lives of children and young people while benefiting from comprehensive training and support in a collaborative environment. Located in London, the council offers unique advantages such as access to diverse resources and a commitment to community engagement, making it a rewarding place to work.
