At a Glance
- Tasks: Lead a team to ensure compliance and enhance resident engagement in housing services.
- Company: London Borough of Harrow, committed to resident-focused housing solutions.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Collaborative environment focused on continuous improvement and community impact.
- Why this job: Shape housing policies and engage with residents to drive positive change.
- Qualifications: Strong leadership, communication skills, and experience in managing multidisciplinary teams.
The predicted salary is between 60000 - 68231 £ per year.
The London Borough of Harrow is looking for a Housing Assurance and Engagement Manager to lead the Housing Assurance and Engagement function within the Insight & Housing Strategy service. This service provides vital oversight of compliance with the statutory and regulatory framework governing registered providers of social housing, ensuring that the council continues to meet its obligations while delivering services that place residents at the heart of decision‑making.
The postholder manages and develops a team of five specialist leads covering resident engagement, housing strategy and partnerships, communications, regulatory assurance, and housing policy and projects. Through strong leadership, the Housing Assurance and Engagement Manager ensures that each area contributes effectively to a cohesive and forward‑looking approach to assurance, compliance and resident involvement across Housing.
A key focus of the role is providing strategic oversight for the development and implementation of housing policies, projects, engagement strategies and communications activity. This includes championing innovation, embedding service improvement and maintaining alignment with the council’s broader strategic priorities and regulatory expectations. The role leads on initiatives designed to strengthen governance, transparency and accountability, ensuring that residents’ voices shape service development and that the council continues to operate in a robust, compliant and resident‑centred manner.
Working collaboratively with Housing services, wider council departments, elected members, statutory partners and the voluntary and community sector, the Housing Assurance and Engagement Manager plays an essential role in supporting a culture of continuous improvement and ensuring that Harrow’s housing services remain responsive, trusted and compliant.
About You
The successful candidate will have:
- Strong leadership and people management skills, with experience of managing multidisciplinary teams.
- Excellent communication, influencing, and stakeholder engagement skills.
- Ability to manage complex projects and competing priorities under pressure.
- Strong analytical and problem-solving skills, with experience of using data to inform strategy and improvement.
- Ability to build and maintain effective working relationships across all levels of the organisations and externally, with a range of stakeholders.
- Proficiency in Microsoft applications, systems and other business tools.
- Effective written and verbal communication skills that include persuading, influencing, negotiating, informing, explaining, listening and understanding, for a range of audiences.
- Educated to degree level or equivalent, or with substantial relevant experience.
- Level 4 Housing Management Qualification or willing to undertake this.
Housing Assurance and Engagement Manager employer: Harrow Council
The London Borough of Harrow is an exceptional employer, offering a dynamic work environment where innovation and resident engagement are at the forefront of housing services. With a strong commitment to employee development, the council fosters a culture of continuous improvement and collaboration, ensuring that staff have ample opportunities for growth while making a meaningful impact in the community. Located in a vibrant area, employees benefit from a supportive atmosphere that values transparency, accountability, and the voices of residents in shaping housing policies.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assurance and Engagement Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Harrow Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Harrow Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Assurance and Engagement Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Harrow Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Harrow Council
✨Get to Know Public Sector Values
Before your interview with Harrow Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Harrow Council.
