At a Glance
- Tasks: Manage leasehold and freehold matters while providing top-notch service to residents.
- Company: Join the London Borough of Harrow, dedicated to community-focused services.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on personal accountability and teamwork.
- Why this job: Make a real difference in residents' lives while developing your skills in property management.
- Qualifications: Customer-focused with strong communication and organisational skills.
The predicted salary is between 32427 - 39633 £ per year.
Overview The London Borough of Harrow is seeking a dedicated and customer-focused Property Officer to deliver an efficient and effective range of services to leaseholders and freeholders across a designated property portfolio.
The successful candidate will be responsible for managing a wide variety of leasehold and freehold matters, ensuring that statutory, contractual, financial and policy requirements are met while providing a high-quality service to residents.
The role encompasses the administration of major works projects, including the delivery of Section 20 statutory consultation processes and the associated billing and income collection activities.
The Property Officer will manage annual service charge calculations and billing, investigate and resolve service charge enquiries, and oversee income collection and debt recovery processes.
The postholder will also be responsible for handling right-to-buy transactions, assignments, enfranchisement cases, write-offs and write-backs, ensuring that all cases are progressed accurately and efficiently.
A key aspect of the role is the administration and enforcement of lease conditions, including investigating and addressing breaches of lease agreements, anti-social behaviour and other leaseholder-related issues.
The Property Officer will provide advice and guidance to leaseholders and freeholders, responding to requests for services and ensuring that residents receive clear, professional and timely communication.
The successful candidate will be expected to maintain a thorough understanding of relevant legislation, contractual obligations, Council policies and best practice guidance, ensuring compliance in all areas of work.
They will work closely with a range of internal and external stakeholders, including Asset Management teams, Legal Services, contractors, service providers, advice agencies and residents, to deliver effective outcomes and high standards of customer service.
This role requires a flexible and collaborative approach, with the ability to manage a varied workload, respond to changing priorities and provide cover and support for other team members when required.
The Property Officer will play a vital role in protecting the Council’s interests, maximising income, maintaining positive resident relationships and contributing to the effective management of the Borough’s leasehold and freehold property portfolio.
About You The successful candidate will have: Customer Focus - Listens, anticipates, negotiates and seeks to exceed the expectations and needs of our customers.
Communication – Delivers accurate and clear information via the most appropriate method to ensure complete understanding.
Attention to detail – accurately records and maintains information and focus on the task in hand.
Planning & Organisation - Efficient in use of time and works in a structured way, prioritises own workload and meets deadlines.
Flexibility – responds positively to changing business needs and happily adapts behaviours accordingly Responsibility – shows initiative and is accountable for personal behaviours, decisions and effectiveness.
Teamwork – encourages the contribution of others and takes their view into account.
Self Control - Performs effectively by keeping emotions under control, especially in stressful and difficult situations Related Documents For more information, please refer to the Role Profile/Selection Criteria
Property Officer in Harrow employer: Harrow Council
Harrow Council is an exceptional employer, dedicated to fostering an inclusive work culture that prioritises the growth and development of its employees. As a Deafblind & Multi-Sensory Inclusion Advisor, you will have the opportunity to make a meaningful impact on the lives of children and young people while benefiting from comprehensive training and support in a collaborative environment. Located in London, the council offers unique advantages such as access to diverse resources and a commitment to community engagement, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Property Officer in Harrow
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Harrow Council.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Harrow Council? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Harrow Council's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Officer in Harrow
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Officer role at Harrow Council, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Harrow Council
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Harrow Council operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Harrow Council. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Harrow Council.
