At a Glance
- Tasks: Support the Adults Directorate in safeguarding vulnerable residents through effective administration.
- Company: Join the London Borough of Harrow, committed to equality and diversity.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Other info: Be part of a diverse team that values every individual's contribution.
- Why this job: Make a real difference in the lives of adults while developing your skills.
- Qualifications: Strong communication skills and experience in confidential administrative roles.
The predicted salary is between 30000 - 40000 £ per year.
The London Borough of Harrow is seeking a dedicated Business Support Officer to join our core Business Support Administration Team, specifically supporting the Adults Directorate within the Safeguarding and the Deprivation of Liberty Safeguards (DoLS) division. This vital role ensures the Council meets its statutory obligations under the Care Act and the Mental Capacity Act, providing a high‑quality, confidential administrative service that protects the rights of vulnerable residents.
The post holder will assist with the daily workload of the Safeguarding and DoLS team, undertaking specialised tasks to ensure the service consistently meets mandatory Performance Indicators and Service Level Agreements. Working flexibly across the Business Support Service, you will utilise your expertise to ensure effective service delivery in line with the Council's customer service standards. This position requires exceptional attention to detail and the ability to handle sensitive information with total discretion. By maintaining professional communication with healthcare providers and legal professionals, you will play a key role in the safeguarding of adults across the borough.
To be successful in this role you would need to have the following skills & experience:
- Experience of working with a wide range of professionals and different levels of seniority in a confidential manner
- Experience of working to tight deadlines
- Strong communication skills and a team player
- Arranging and preparing meetings, and taking minutes and actions accurately
- Working with competing priorities and experience of working across different service areas
- Awareness of customer needs and expectations within a business support environment
- Up to date knowledge of systems and related processes
Important note: To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. As a disability‑confident employer, we are committed to making our recruitment practices barrier‑free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long‑term health conditions.
DoLS & Safeguarding Admin Officer - Adults in Greenhill employer: Harrow Council
The London Borough of Harrow is an excellent employer, offering a supportive work culture that prioritises the safeguarding of vulnerable adults while ensuring compliance with statutory obligations. Employees benefit from a commitment to professional development, a diverse and inclusive environment, and the opportunity to make a meaningful impact in the community. With a focus on equality and accessibility, the Council fosters a workplace where all staff can thrive and contribute to high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land DoLS & Safeguarding Admin Officer - Adults in Greenhill
✨Tip Number 1
Network like a pro! Reach out to professionals in the safeguarding and DoLS field on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the London Borough of Harrow and its initiatives. We want you to show genuine interest in their work and how you can contribute to their mission of safeguarding adults.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various professionals, we suggest doing mock interviews with friends or family to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace DoLS & Safeguarding Admin Officer - Adults in Greenhill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of DoLS & Safeguarding Admin Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves liaising with various professionals, it's crucial to demonstrate your strong communication abilities. Share examples in your application where you've effectively communicated in a professional setting.
Attention to Detail is Key:Given the sensitive nature of the work, we need someone who pays close attention to detail. Highlight any experiences where your meticulousness made a difference, especially in administrative tasks or handling confidential information.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and shows your enthusiasm for joining our team at the London Borough of Harrow!
How to prepare for a job interview at Harrow Council
✨Know Your Stuff
Make sure you understand the Care Act and the Mental Capacity Act. Brush up on the key principles of safeguarding and DoLS, as this will show your commitment to the role and help you answer questions confidently.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with various professionals in previous roles. Highlight your ability to handle sensitive information discreetly and maintain professionalism, as this is crucial for the position.
✨Demonstrate Attention to Detail
Be ready to discuss how you manage tasks that require precision, like arranging meetings and taking minutes. You might even want to bring a sample of your work or describe a situation where your attention to detail made a difference.
✨Emphasise Flexibility and Teamwork
Share experiences where you've successfully worked under tight deadlines or managed competing priorities. Show that you're a team player who can adapt to different service areas while maintaining high standards of customer service.
