At a Glance
- Tasks: Support the Adults Directorate in safeguarding vulnerable residents through effective administration.
- Company: Join the London Borough of Harrow, committed to equality and diversity.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Other info: Be part of a diverse team that values inclusivity and accessibility.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your skills.
- Qualifications: Strong communication skills, attention to detail, and experience in a confidential setting.
The predicted salary is between 30000 - 40000 £ per year.
The London Borough of Harrow is seeking a dedicated Business Support Officer to join our core Business Support Administration Team, specifically supporting the Adults Directorate within the Safeguarding and the Deprivation of Liberty Safeguards (DoLS) division. This vital role ensures the Council meets its statutory obligations under the Care Act and the Mental Capacity Act, providing a high‑quality, confidential administrative service that protects the rights of vulnerable residents.
The post holder will assist with the daily workload of the Safeguarding and DoLS team, undertaking specialised tasks to ensure the service consistently meets mandatory Performance Indicators and Service Level Agreements. Working flexibly across the Business Support Service, you will utilise your expertise to ensure effective service delivery in line with the Council's customer service standards. This position requires exceptional attention to detail and the ability to handle sensitive information with total discretion. By maintaining professional communication with healthcare providers and legal professionals, you will play a key role in the safeguarding of adults across the borough.
To be successful in this role you would need to have the following skills & experience:
- Experience of working with a wide range of professionals and different levels of seniority in a confidential manner
- Experience of working to tight deadlines
- Strong communication skills and a team player
- Arranging and preparing meetings, and taking minutes and actions accurately
- Working with competing priorities and experience of working across different service areas
- Awareness of customer needs and expectations within a business support environment
- Up to date knowledge of systems and related processes
Important note: To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. As a disability‑confident employer, we are committed to making our recruitment practices barrier‑free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long‑term health conditions.
Business Support Officer - DoLS in Greenhill employer: Harrow Council
The London Borough of Harrow is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact on the community. As a Business Support Officer in the Adults Directorate, you will benefit from professional development opportunities, a commitment to equality and diversity, and the chance to work collaboratively with a range of professionals dedicated to safeguarding vulnerable residents. Located in a vibrant borough, this role not only provides job security but also the satisfaction of contributing to essential public services.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer - DoLS in Greenhill
✨Tip Number 1
Network like a pro! Reach out to professionals in the field, especially those working in safeguarding or business support. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by researching the Council's values and recent initiatives. Show us you’re not just another candidate; demonstrate your passion for safeguarding and how you can contribute to their mission.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various professionals, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Business Support Officer - DoLS in Greenhill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Business Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since strong communication is key in this role, don’t forget to demonstrate your ability to communicate effectively. Whether it’s through your cover letter or CV, let us see examples of how you've successfully interacted with various professionals.
Attention to Detail is Crucial:Given the sensitive nature of the work, we need someone who pays close attention to detail. Make sure your application is free from typos and errors, and consider including specific examples of how you've maintained accuracy in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Harrow Council
✨Know Your Stuff
Make sure you understand the Care Act and the Mental Capacity Act. Brush up on how these laws impact the role of a Business Support Officer in safeguarding adults. This knowledge will show that you're serious about the position and ready to contribute from day one.
✨Showcase Your Communication Skills
Since this role involves liaising with healthcare providers and legal professionals, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations.
✨Demonstrate Attention to Detail
Bring along examples of your work that highlight your attention to detail, like meeting minutes or reports you've prepared. During the interview, emphasise how you ensure accuracy and confidentiality in your administrative tasks.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle competing priorities and tight deadlines. Think of specific instances where you've successfully managed multiple tasks and be ready to discuss your approach to prioritisation and time management.
