At a Glance
- Tasks: Provide technical support and customer service for Building Control applications.
- Company: Join the London Borough of Harrow, a community-focused local authority.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Be the first point of contact and make a difference in your community.
- Qualifications: Knowledge of Building Control practices and experience in customer service.
The predicted salary is between 30000 - 40000 € per year.
The London Borough of Harrow is seeking a Building Control Technical Support Officer to play a central role within the Technical Support Team for Building Control. This position serves as the first point of contact for customers, visitors, and both internal and external partners, providing a welcoming and informed service. The role requires a strong working knowledge of current Building Control administrative practices, procedures, and legislation, as well as the ability to offer fee quotations for applications and manage customer complaints effectively.
As part of a team of Technical Support Officers, the postholder will provide essential technical and administrative support to ensure the smooth operation of the Building Control service in line with all relevant regulations. The role includes responsibility for collecting the Building Safety Levy and managing the daily administrative processes involved in the submission, progression, and enforcement of building control applications in accordance with statutory requirements. The position will also support the delivery of marketing initiatives aimed at promoting the Building Control service.
Working closely with Building Control Managers, the postholder will help ensure that all administrative functions comply with current regulatory standards. Additionally, the role involves assisting with the auditing of Key Performance Indicators and contributing feedback to the Building Safety Regulator to support continuous improvement across the service.
About You
- In depth knowledge of the role and purpose of the Building Control Department.
- Experience of working in Building Control.
- Experience of working with all types of Building Control applications.
- Understanding the Building Safety Regulator functions and requirements.
- Experience of marketing Building Control and ability to suggest new initiatives and implement them within the TSO team.
- Knowledge and experience of processing payments, invoices, liaising with finance dept, for applications, for BSR related work and for Reversions.
- Technical knowledge and understanding of fees, ability to calculate fee quotations to customers.
Building Control Technical Support Officer employer: Harrow Council
The London Borough of Harrow is an excellent employer, offering a supportive work culture that values collaboration and professional growth. As a Building Control Technical Support Officer, you will benefit from a dynamic environment where your contributions directly impact community safety and development, alongside opportunities for continuous learning and career advancement within local government. With a commitment to employee well-being and a focus on innovative service delivery, Harrow provides a rewarding workplace for those seeking meaningful public service roles.
StudySmarter Expert Advice🤫
We think this is how you could land Building Control Technical Support Officer
✨Tip Number 1
Get to know the Building Control scene! Familiarise yourself with the latest regulations and practices. This will not only boost your confidence but also show potential employers that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in the Building Control sector. They can provide insider tips and might even give you a heads-up about job openings. Plus, it’s a great way to build connections!
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact, being friendly and knowledgeable is key. Role-play common scenarios with friends or family to get comfortable handling inquiries and complaints.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows us that you're keen on joining our team. Don’t forget to highlight your relevant experience and any marketing initiatives you've been involved in!
We think you need these skills to ace Building Control Technical Support Officer
Some tips for your application 🫡
Know Your Stuff:Make sure you’ve got a solid understanding of Building Control practices and legislation. We want to see that you know what you're talking about, so brush up on the key points before you start writing your application.
Tailor Your Application:Don’t just send in a generic application! We love it when candidates tailor their applications to the specific role. Highlight your relevant experience and how it aligns with the responsibilities of the Building Control Technical Support Officer.
Show Off Your Customer Service Skills:Since this role is all about being the first point of contact, make sure to showcase your customer service experience. We want to know how you handle inquiries and complaints, so share some examples that demonstrate your skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status!
How to prepare for a job interview at Harrow Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Building Control practices and legislation. Familiarise yourself with the specific requirements of the role, as well as the functions of the Building Safety Regulator. This will help you answer questions confidently and show that you're the right fit for the team.
✨Showcase Your Experience
Prepare to discuss your previous experience in Building Control. Think of specific examples where you've successfully managed applications or resolved customer complaints. This will demonstrate your ability to handle the responsibilities of the role and give the interviewers a clear picture of what you can bring to the table.
✨Be Customer-Focused
Since this role involves being the first point of contact for customers, it's crucial to highlight your customer service skills. Share examples of how you've provided excellent service in the past, and be ready to discuss how you would handle difficult situations or complaints effectively.
✨Think Marketing
The job mentions supporting marketing initiatives for the Building Control service. Come prepared with ideas on how to promote the service and engage with the community. This shows your proactive approach and willingness to contribute beyond just the technical aspects of the role.
