At a Glance
- Tasks: Deliver top-notch customer service while performing multi-trade repairs in homes.
- Company: Join Harron Homes, a diverse and inclusive workplace committed to excellence.
- Benefits: Enjoy a competitive salary, company van, 25 days holiday, and ongoing training.
- Other info: Be part of a supportive team that values your contributions and growth.
- Why this job: Make a real difference in homeowners' lives with your skills and expertise.
- Qualifications: Qualified in a trade or extensive multi-trade experience required.
The predicted salary is between 36000 - 44000 £ per year.
Multi-Skilled Customer Care Technician - Yorkshire
We are looking for an experienced Multi-Skilled Customer Care Technician to join our Customer Service team in Yorkshire.
This is an excellent opportunity for a skilled tradesperson who takes pride in delivering exceptional customer service while carrying out high-quality remedial works within occupied homes.
You will play a key role in ensuring our homeowners receive a professional, right-first-time service, helping us maintain the highest standards of customer satisfaction.
Key responsibilities
- Carry out planned and reactive remedial works in occupied homes.
- Complete a variety of multi-trade repairs including carpentry, plaster patching, decorating and general maintenance.
- Diagnose defects and identify effective solutions.
- Communicate professionally with homeowners throughout each visit.
- Work closely with the Customer Service team to ensure all works are completed efficiently and to a high standard.
- Report recurring issues and assist with identifying long-term solutions.
- Source materials required for repairs and manage van stock effectively.
- Maintain accurate records, expenses and job updates.
- Ensure all work complies with Health & Safety requirements, company procedures and relevant building standards.
- Build positive relationships with customers while respecting their homes.
About you
- Qualified in a recognised trade or able to demonstrate extensive multi-trade experience.
- Previous experience within housebuilding, property maintenance or customer care.
- Strong practical skills across multiple trades, particularly carpentry, decorating and plaster repairs.
- Good understanding of building regulations, quality standards and defect rectification.
- Excellent communication and interpersonal skills.
- Ability to work independently, manage your own workload and prioritise effectively.
- Full UK driving licence.
- Personal qualities
- Customer-focused and professional.
- Reliable, trustworthy and well organised.
- A proactive problem solver with a "right first time" approach.
- Respectful when working within customers' homes.
- A strong team player who enjoys sharing knowledge and supporting colleagues.
What's on offer?
- Competitive salary
- Company van and fuel card
- Tools and equipment provided
- 25 days holiday + bank holidays
- Ongoing training and development
- Life assurance
- Able to purchase additional annual leave
- Access to EAP and wellbeing line
- Able to enrol within salary sacrifice pension scheme
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.
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Customer Care Technician in Deighton employer: Harron Homes
Harron Homes is an exceptional employer that prioritises employee growth and development, offering a unique opportunity for experienced EHS professionals to step into a leadership role. With a strong commitment to safety and continuous improvement across 22 live construction sites, our collaborative work culture fosters innovation and support, ensuring you have the resources and autonomy to make a meaningful impact in your career. Join us to be part of a diverse team where your contributions are valued and your professional journey is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician in Deighton
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Customer Care Technician in Deighton
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Harron Homes's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Harron Homes. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Harron Homes
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Harron Homes.
