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- Tasks: Manage customer enquiries and ensure exceptional aftercare in the house building industry.
- Company: Join Harron Homes, a diverse and inclusive workplace.
- Benefits: Gain valuable experience in customer service with a supportive team.
- Why this job: Make a real difference by helping customers feel valued and supported.
- Qualifications: Experience in customer service and strong communication skills are a plus.
- Other info: 12-month maternity cover with opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally. We are looking for a Customer Service professional within the new house building industry to join our North Midlands region, on a 12 months maternity cover contract.
In this role you will:
- Monitor and manage both your personal email inbox and the shared Customer Service department inbox
- Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
- Track customer issues and update all records to ensure accurate and timely reporting
- Coordinate and schedule diaries for Customer Service Operatives
- Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
- Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
- Process purchase orders, invoices, and manage any contra-charging requirements
- Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
- Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
- Address and escalate unresolved or unsatisfactory customer issue resolutions
- Ensure the out-of-hours service and associated reporting run efficiently
- Maintain complaint logs and provide weekly updates to senior management
- Acknowledge and respond to customer complaints within agreed SLAs
- Maintain surveys, reports, and documentation received from contractors and external bodies
- Uphold a professional standard when dealing with internal teams, external partners, and customers
About you:
- Experience in a similar role within a housebuilding organisation is desirable
- Qualified by experience
- Strong organisational abilities with the capacity to prioritise workload effectively
- Able to work independently and collaboratively as part of a team
- Excellent written and verbal communication skills
- Ability to work well under pressure in a fast-paced environment
- Initiative-driven, with strong problem-solving skills
- Highly motivated and an excellent communicator
- Professional, reliable, and committed to delivering exceptional customer service
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.
Customer Service Coordinator in Barlborough employer: Harron Homes
Contact Detail:
Harron Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Barlborough
✨Tip Number 1
Network like a pro! Reach out to people in the housebuilding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Coordinator in Barlborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially within the housebuilding industry. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role is all about clear communication, use your written application to demonstrate your ability to convey information effectively. Keep it professional yet friendly, just like you would when dealing with customers.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks, so make sure to mention any experience you have in managing priorities or coordinating schedules. Use specific examples to show us how you’ve successfully handled similar responsibilities in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Harron Homes
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service in the housebuilding industry. Brush up on common issues customers face and how to resolve them. This will show that you're not just a good communicator but also knowledgeable about the field.
✨Showcase Your Organisational Skills
Since this role involves juggling multiple tasks, be ready to discuss how you prioritise your workload. Prepare examples of how you've managed competing demands in previous roles, especially in fast-paced environments. This will demonstrate your ability to handle the responsibilities of the position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. During the interview, focus on your verbal communication skills, as they are crucial for this role. Use specific examples to illustrate your points, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about past experiences where you resolved issues or improved customer satisfaction. Be ready to explain your thought process and the steps you took to achieve positive outcomes.
