At a Glance
- Tasks: Use your trade skills to deliver high-quality maintenance and customer service.
- Company: Join Harron Homes, a dynamic company in the construction industry.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Be part of a supportive team that values diversity and initiative.
- Why this job: Make a real difference in homeowners' lives while honing your craft.
- Qualifications: Qualified in a relevant trade or have equivalent experience.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy using your trade skills to make a real difference for homeowners? If so, at Harron Homes we are looking for a skilled and proactive Customer Service Operative to join our team in our Yorkshire region. This is a fantastic opportunity for a multi-skilled tradesperson to deliver high-quality maintenance and remediation work in our customers’ homes, ensuring a professional, right-first-time service.
Role Purpose
As a Customer Service Operative, you’ll be responsible for completing planned and reactive maintenance in occupied properties, including carpentry, plaster patching, decorating, and other general multi-trade tasks. You’ll ensure all work is carried out safely, efficiently, and with the customer at the heart of everything you do.
Key Responsibilities
- Undertake agreed remediation and maintenance works to the highest standard.
- Provide a proactive, customer-focused service, maintaining excellent relationships with residents.
- Communicate effectively with customers regarding issues and updates.
- Collaborate with the Customer Service Team to report recurring issues and complete inspections.
- Source and manage materials efficiently to ensure work is completed on time.
- Maintain vehicles, tools, and stock to support reliable service delivery.
- Adhere to Harron Homes’ Health & Safety policies and site regulations.
- Work independently, take initiative, and contribute knowledge to the wider team.
Person Specification
Qualifications & Experience
- Qualified in a relevant trade or multi-trade, or equivalent experience.
- Proven experience in multi-trade maintenance, customer service, or housebuilding.
Skills & Knowledge
- Strong multi-trade experience and knowledge of building standards.
- Ability to rectify defects and problem-solve effectively.
- Competent in planning, time management, and diary organisation.
- Understanding of build and NHBC standards.
Personal Attributes
- Personable, dependable, and trustworthy.
- Clean and tidy worker with respect for customers’ homes.
- Team player with a passion for construction and knowledge-sharing.
- Proactive, motivated, and able to work independently.
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.
Maintenance Technician employer: HARRON HOMES LIMITED
Harron Homes is an exceptional employer that values its employees by fostering a supportive and inclusive work culture in Yorkshire. With competitive salaries, ongoing training opportunities, and a strong emphasis on employee wellbeing, we ensure our team members thrive both personally and professionally while delivering top-notch service to our homeowners. Join us to be part of a dedicated team that takes pride in making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Technician
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Maintenance Technician
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch HARRON HOMES LIMITED's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at HARRON HOMES LIMITED. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at HARRON HOMES LIMITED
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at HARRON HOMES LIMITED.
