At a Glance
- Tasks: Use your trade skills to deliver high-quality maintenance and customer service.
- Company: Join Harron Homes, a dynamic company in the construction industry.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Be part of a supportive team that values diversity and initiative.
- Why this job: Make a real difference in homeowners' lives while honing your craft.
- Qualifications: Qualified in a relevant trade or have equivalent experience.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy using your trade skills to make a real difference for homeowners? If so, at Harron Homes we are looking for a skilled and proactive Customer Service Operative to join our team in our Yorkshire region. This is a fantastic opportunity for a multi-skilled tradesperson to deliver high-quality maintenance and remediation work in our customers’ homes, ensuring a professional, right-first-time service.
Role Purpose
As a Customer Service Operative, you’ll be responsible for completing planned and reactive maintenance in occupied properties, including carpentry, plaster patching, decorating, and other general multi-trade tasks. You’ll ensure all work is carried out safely, efficiently, and with the customer at the heart of everything you do.
Key Responsibilities
- Undertake agreed remediation and maintenance works to the highest standard.
- Provide a proactive, customer-focused service, maintaining excellent relationships with residents.
- Communicate effectively with customers regarding issues and updates.
- Collaborate with the Customer Service Team to report recurring issues and complete inspections.
- Source and manage materials efficiently to ensure work is completed on time.
- Maintain vehicles, tools, and stock to support reliable service delivery.
- Adhere to Harron Homes’ Health & Safety policies and site regulations.
- Work independently, take initiative, and contribute knowledge to the wider team.
Person Specification
Qualifications & Experience
- Qualified in a relevant trade or multi-trade, or equivalent experience.
- Proven experience in multi-trade maintenance, customer service, or housebuilding.
Skills & Knowledge
- Strong multi-trade experience and knowledge of building standards.
- Ability to rectify defects and problem-solve effectively.
- Competent in planning, time management, and diary organisation.
- Understanding of build and NHBC standards.
Personal Attributes
- Personable, dependable, and trustworthy.
- Clean and tidy worker with respect for customers’ homes.
- Team player with a passion for construction and knowledge-sharing.
- Proactive, motivated, and able to work independently.
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.
Maintenance Technician employer: HARRON HOMES LIMITED
Harron Homes is an exceptional employer that values its employees by fostering a supportive and inclusive work culture in Yorkshire. With competitive salaries, ongoing training opportunities, and a strong emphasis on employee wellbeing, we ensure our team members thrive both personally and professionally while delivering top-notch service to our homeowners. Join us to be part of a dedicated team that takes pride in making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Technician
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the construction and maintenance industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of your work, bring it along to interviews or share it online. Visual proof of your multi-trade expertise can really set you apart from the competition.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies like Harron Homes through our website and express your interest. A friendly email can go a long way!
✨Tip Number 4
Prepare for the interview by brushing up on your customer service skills. Remember, it’s not just about fixing things; it’s about making customers feel valued and heard. Show them you’re the right fit for their team!
We think you need these skills to ace Maintenance Technician
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your trade skills in your application. We want to see how your experience aligns with the multi-trade tasks mentioned in the job description, so don’t hold back!
Customer Focus is Key:Since this role is all about providing a top-notch service to homeowners, share examples of how you've gone above and beyond for customers in the past. We love seeing that proactive attitude!
Keep It Professional:Your written application should reflect your professionalism. Use clear language and check for any typos or errors. A tidy application shows us you’re a clean and tidy worker, just like we expect on the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HARRON HOMES LIMITED
✨Know Your Trade Inside Out
Make sure you brush up on your multi-trade skills before the interview. Be ready to discuss specific techniques you've used in carpentry, plaster patching, and decorating. This will show that you’re not just a jack of all trades but a master of some!
✨Customer Service is Key
Since this role is all about providing a top-notch service to homeowners, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to communicate effectively and maintain great relationships.
✨Safety First!
Familiarise yourself with health and safety regulations relevant to the construction industry. Be prepared to discuss how you ensure safety on the job and how you’ve handled any safety issues in the past. This shows you take your responsibilities seriously.
✨Show Your Proactive Side
Think of instances where you took the initiative to solve problems or improve processes. Whether it’s sourcing materials efficiently or managing your time well, demonstrating your proactive approach will set you apart from other candidates.
