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- Tasks: Lead a project to enhance customer experience in new housing developments.
- Company: Harron Homes, dedicated to improving customer satisfaction.
- Benefits: Hands-on role with real impact and collaborative team environment.
- Why this job: Make a difference by solving customer issues and enhancing their journey.
- Qualifications: Experience in new build homes and strong problem-solving skills required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Have you worked on new housing developments? Or in customer care for a new-build company? If so, Harron Homes are looking for a Customer Project Manager to join us on an exciting 6 month project focused on improving the customer experience. This is a hands on role with real impact, giving you the opportunity to work closely with our teams and our customers.
You will lead a key project addressing customer raised issues, ensuring that each concern is fully investigated, solutions are devised, and expectations are carefully managed. Your goal will be to deliver a smoother, more positive journey for our customers, while supporting our teams in driving improvements across the business.
Responsibilities- Investigate and understand customer issues raised across our homes
- Develop and implement practical solutions to address these issues
- Manage customer expectations throughout the process, ensuring clear communication
- Collaborate with internal teams to ensure alignment and smooth execution
- Monitor progress and report on outcomes to senior leadership
- Experienced within New Build Homes, whether this be on Site, or within Customer Care department with a track record of delivering complex projects
- Strong problem solving skills and attention to detail
- Excellent communication and stakeholder management skills
- Customer focused mindset with the ability to balance operational needs and customer satisfaction
- Ability to work independently and drive results within a defined timeframe
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.
Customer Project Manager in Leeds employer: HARRON HOMES LIMITED
Contact Detail:
HARRON HOMES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Project Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing development sector or customer care. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer project management. Think about your past experiences and how they relate to the role at Harron Homes. We want to hear your stories!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to handle customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Harron Homes team.
We think you need these skills to ace Customer Project Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Project Manager. Highlight your experience in new housing developments and customer care, showcasing how you've tackled similar challenges before.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this project. Share specific examples of how you've improved customer experiences in the past and how you plan to do the same with us.
Showcase Your Problem-Solving Skills: In your application, emphasise your strong problem-solving skills. We want to see how you've approached complex issues in previous roles and what solutions you implemented to resolve them.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at HARRON HOMES LIMITED
✨Know Your Stuff
Make sure you brush up on your knowledge of new housing developments and customer care. Familiarise yourself with common issues customers face in new builds, as well as the solutions that can be implemented. This will show that you're not just interested in the role but also understand the challenges involved.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully tackled complex projects or resolved customer issues. Be ready to discuss the steps you took, the challenges you faced, and how you ensured customer satisfaction. This will highlight your ability to think critically and act decisively.
✨Communicate Clearly
Since this role involves managing customer expectations and collaborating with teams, practice articulating your thoughts clearly. During the interview, focus on how you would communicate with customers and stakeholders, ensuring everyone is on the same page. Good communication can set you apart!
✨Demonstrate a Customer-Focused Mindset
Harron Homes values a customer-centric approach, so be prepared to discuss how you balance operational needs with customer satisfaction. Share specific instances where you prioritised customer experience while achieving business goals. This will show that you align with their values and are ready to make a positive impact.
