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For Companies At a Glance
- Tasks: Manage customer issues and complaints, ensuring timely resolutions.
- Company: Join a dynamic house building company focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, life assurance, and full training.
- Why this job: Be part of a supportive team that values communication and initiative.
- Qualifications: Experience in customer service is a plus; strong communication skills are essential.
- Other info: Work in a fast-paced environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Key Purpose of Role
To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.
Working closely with the Customer Service Manager to collate management information and data for analysis.
Key Duties / Responsibilities
- Monitor own email inbox and the customer service departments email inbox.
- Record the outcome of all telephone calls, and emails from customers and contractors.
- Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
- To coordinate the scheduling of the Customer Service Operatives diaries.
- To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
- Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
- Process PO’s, invoices and undertake any contra- charging process.
- Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Address unsuccessful or inadequate remediation of customer issues.
- To ensure the out of hours services, and reporting work effectively.
- Maintain complaint spreadsheets and provide weekly updates to the management team.
- Acknowledge and correspond with complainants within agreed timeframes.
- To ensure surveys and reports from external bodies, including contractors are maintained.
- Be professional with internal, external staff and customers.
Experience
Experience of working in a similar role in a house building company (desirable).
Key knowledge and skills
Ability to; work independently and within a team, prioritise work and take initiative.
Ability to work well under pressure in a fast-moving environment.
Excellent verbal and written communication skills.
Excellent organisational skills.
Personal attributes
Excellent communicator and highly motivated.
What we offer:
Competitive Salary, Annual Bonus, Life Assurance
Full training and ongoing support
Customer Service Coordinator employer: HARRON HOMES LIMITED
Contact Detail:
HARRON HOMES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with common customer service software and tools that are often used in the industry. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your ability to handle customer complaints effectively by preparing examples of past experiences where you successfully resolved issues. This will highlight your problem-solving skills and your commitment to customer satisfaction.
✨Tip Number 3
Research the company’s values and customer service philosophy. Tailoring your responses in the interview to align with their approach will demonstrate your genuine interest in the role and the organization.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires excellent communication, being able to articulate your thoughts clearly and professionally will be crucial during the interview process.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Coordinator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and administration. Include specific examples of how you've successfully managed customer issues or complaints in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and motivation for the role. Mention your ability to work under pressure and provide examples of your organizational skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HARRON HOMES LIMITED
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer complaints or improved customer satisfaction.
✨Demonstrate Organizational Abilities
Since the role involves managing schedules and resources, be ready to explain how you prioritize tasks and manage your time effectively. Share any tools or methods you use to stay organized.
✨Communicate Clearly
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you handle communication with customers and contractors.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple issues at once and how you ensured timely resolutions while keeping customers informed.
