At a Glance
- Tasks: Deliver exceptional customer service and support our homeowners throughout their journey.
- Company: Join Harron Homes, a growing team in the new build housing sector.
- Benefits: 12-month fixed-term contract with opportunities for growth and development.
- Other info: Dynamic environment with a focus on teamwork and positive solutions.
- Why this job: Be at the heart of customer satisfaction and make a real difference.
- Qualifications: Experience in customer service or administration is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Are you organised, proactive, and ready to support a growing team in the new build housing sector? Harron Homes is looking for a Customer Service Administrator to join our ever-growing Customer Service team and help deliver an exceptional experience for our homeowners. This role is a 12 months FTC covering maternity leave within the department.
You will be at the heart of our customer journey, supporting the team to ensure every homeowner receives timely, professional, and helpful service. You will manage queries, coordinate with internal teams, and help make sure our processes run smoothly.
The role:
- Provide excellent customer service via email and in person communication
- Manage and update customer records and documentation
- Coordinate between departments to resolve customer queries efficiently
- Support the delivery of a smooth and positive customer journey
- Assist with reporting and administrative tasks as required by the team and Customer Service Managers.
About you:
- Experience in customer service or administration, ideally in a new-build housing environment (desirable)
- Strong organisational skills and attention to detail
- Excellent communication skills, both written and verbal
- Ability to handle multiple tasks and work in a fast-paced environment
- Positive, proactive attitude with a focus on solutions
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.
Customer Support Administrator in Barlborough employer: HARRON HOMES LIMITED
Harron Homes is an exceptional employer that values its employees by fostering a supportive and inclusive work culture in Yorkshire. With competitive salaries, ongoing training opportunities, and a strong emphasis on employee wellbeing, we ensure our team members thrive both personally and professionally while delivering top-notch service to our homeowners. Join us to be part of a dedicated team that takes pride in making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Barlborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harron Homes on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off that proactive attitude!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the team, let them know why you're excited about the role and how you can contribute to making the customer journey smoother.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Harron Homes family.
We think you need these skills to ace Customer Support Administrator in Barlborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and administrative experience, especially if it's in a new-build housing environment. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Support Administrator role. Be proactive and show us your enthusiasm for delivering exceptional customer service.
Show Off Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects in the past. We love organised and proactive individuals, so let us know how you keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HARRON HOMES LIMITED
✨Know the Company
Before your interview, take some time to research Harron Homes. Understand their values, mission, and recent projects in the new build housing sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Customer Support Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or improved processes. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Practice Your Communication
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on being concise and professional, especially when discussing customer service scenarios.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the customer journey process, or how success is measured in the role. This shows your proactive attitude and eagerness to contribute positively.
