At a Glance
- Tasks: Manage customer enquiries and ensure exceptional aftercare in the house building industry.
- Company: Join Harron Homes, a diverse and inclusive company focused on customer satisfaction.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: 12-month maternity cover role with a dynamic team atmosphere.
- Why this job: Make a real difference by helping customers feel valued and supported.
- Qualifications: Experience in customer service and strong communication skills are preferred.
The predicted salary is between 28800 - 43200 £ per year.
Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally. We are looking for a Customer Service professional within the new house building industry to join our North Midlands region, on a 12 months maternity cover contract.
In this role you will:
- Monitor and manage both your personal email inbox and the shared Customer Service department inbox
- Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
- Track customer issues and update all records to ensure accurate and timely reporting
- Coordinate and schedule diaries for Customer Service Operatives
- Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
- Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
- Process purchase orders, invoices, and manage any contra-charging requirements
- Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
- Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
- Address and escalate unresolved or unsatisfactory customer issue resolutions
- Ensure the out-of-hours service and associated reporting run efficiently
- Maintain complaint logs and provide weekly updates to senior management
- Acknowledge and respond to customer complaints within agreed SLAs
- Maintain surveys, reports, and documentation received from contractors and external bodies
- Uphold a professional standard when dealing with internal teams, external partners, and customers
About you:
- Experience in a similar role within a housebuilding organisation is desirable
- Qualified by experience
- Strong organisational abilities with the capacity to prioritise workload effectively
- Able to work independently and collaboratively as part of a team
- Excellent written and verbal communication skills
- Ability to work well under pressure in a fast-paced environment
- Initiative-driven, with strong problem-solving skills
- Highly motivated and an excellent communicator
- Professional, reliable, and committed to delivering exceptional customer service
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.
Customer Service Coordinator in Barlborough employer: HARRON HOMES LIMITED
Harron Homes is an exceptional employer that values its employees by fostering a supportive and inclusive work culture in Yorkshire. With competitive salaries, ongoing training opportunities, and a strong emphasis on employee wellbeing, we ensure our team members thrive both personally and professionally while delivering top-notch service to our homeowners. Join us to be part of a dedicated team that takes pride in making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Barlborough
✨Tip Number 1
Get to know the company! Research Harron Homes and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about making customers feel valued, be ready to demonstrate your ability to communicate clearly and effectively. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be prepared to discuss how you've managed multiple priorities in the past. Use specific examples to illustrate your ability to juggle tasks and keep everything running smoothly.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows initiative and gives us a chance to connect with you more personally.
We think you need these skills to ace Customer Service Coordinator in Barlborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service, especially within the housebuilding industry. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your written communication prowess. Keep it professional yet friendly, just like how we interact with our customers!
Highlight Your Organisational Skills:We love a candidate who can juggle priorities! In your application, mention specific examples of how you've effectively managed multiple tasks or projects at once. This will show us you can handle the fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at HARRON HOMES LIMITED
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the housebuilding industry. Familiarise yourself with common customer service challenges in this sector and think about how you would handle them. This will show that you're not just a good communicator but also someone who understands the specific needs of the role.
✨Showcase Your Organisational Skills
Since the role requires juggling multiple priorities, be ready to discuss how you manage your time and tasks. Prepare examples from your past experiences where you successfully organised workloads or coordinated schedules. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
As a Customer Service Coordinator, clear communication is key. Practice articulating your thoughts concisely and confidently. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your ideas effectively. This will highlight your strong verbal communication skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues or complaints. Think of a few scenarios where you turned a negative experience into a positive one. Be ready to explain your thought process and the steps you took to resolve the issue, showcasing your initiative and problem-solving abilities.
