At a Glance
- Tasks: Support vulnerable individuals, providing practical help and creating a welcoming environment.
- Company: Join Harrogate Homeless Project, dedicated to preventing homelessness and empowering lives.
- Benefits: Competitive pay, 33 days leave, healthcare package, and professional development opportunities.
- Other info: Be part of a passionate team committed to helping others achieve brighter futures.
- Why this job: Make a real difference every day while gaining valuable experience in the support sector.
- Qualifications: Strong communication skills and ability to build positive relationships.
The predicted salary is between 12.71 - 12.71 £ per hour.
Full Time (37.5 hrs per week) | Permanent Contract
Salary: £12.71 per hour (increasing to £13.45 after 6 month probation)
Make a Difference Every Day
Are you passionate about supporting vulnerable people and helping them achieve positive change? Harrogate Homeless Project is looking for a committed and compassionate Support Worker to join our Client Services Team.
This is a rewarding and varied role where no two days are the same. You will work closely with people experiencing homelessness, providing practical support, maintaining a safe and welcoming environment, and helping individuals access the services and opportunities they need to move forward with their lives.
About the Role
As a Support Worker, you will be responsible for the day-to-day running of our hostel, Springboard service and supported accommodation. You will be a friendly and professional first point of contact for clients, visitors and volunteers while helping to ensure our services operate safely and effectively.
Key responsibilities include:
- Providing reception and administrative support across our services.
- Welcoming new residents and completing client inductions.
- Delivering person-centred support in a safe, non-judgemental environment.
- Encouraging and supporting clients to engage with activities and support plans.
- Maintaining accurate client records and database entries.
- Handling service charge payments and donations accurately.
- Supporting volunteers and helping create a positive environment.
- Managing challenging situations professionally, including enforcing policies where required.
- Carrying out health and safety checks and helping maintain accommodation standards.
- Supporting housing benefit administration and related documentation.
- Working collaboratively with colleagues to achieve positive outcomes for clients.
- Contributing to Harrogate Homeless Project's fundraising and community engagement activities.
About You
We are looking for someone who can build positive relationships, communicate effectively and remain calm under pressure.
Why Join Harrogate Homeless Project?
By joining our team, you'll become part of a dedicated organisation committed to preventing homelessness and supporting people across our community. You'll work alongside passionate colleagues and volunteers who share a common goal: helping people build brighter futures.
This is an opportunity to make a genuine difference every day while developing valuable skills and experience within the homelessness and support sector. Working across our hostel, Springboard Day Centre and supported accommodation, you will provide person-centred support in a safe, welcoming and non-judgemental environment. You'll be part of a supportive team committed to empowering women to achieve positive outcomes and maintain sustainable tenancies.
Reporting to: Eden Makey, Senior Support Worker
Location: Harrogate, North Yorkshire
Contract: Permanent
Benefits Include:
- Opportunities for professional development and training.
- 33 days annual leave (including bank holidays) plus birthday leave.
- Healthcare package.
- Travel benefits.
- Workplace pension scheme.
- The opportunity to make a real difference in the lives of women experiencing homelessness.
About Us
Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living. We work with partners to give people facing disadvantage hope of a different future and empower people to change their lives through support, accommodation and opportunity.
Harrogate Homeless Project is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.
How to Apply
Please send your CV and a brief covering letter to Eden Makey or contact the hostel for an informal conversation about the role.
Closing Date: 22 November 2026
We will assess applications as they are received and interview suitable candidates on a rolling basis. Therefore, we reserve the right to close this vacancy earlier than the stated closing date if a suitable candidate is appointed. Early applications are encouraged.
Support Worker in Harrogate employer: Harrogate Homeless Project
Harrogate Homeless Project is an exceptional employer dedicated to making a meaningful impact in the community by supporting individuals experiencing homelessness. With a strong focus on employee growth and collaboration, we offer a supportive work culture where your contributions directly influence the lives of those we serve. Join us in Harrogate, where you can develop your skills in fundraising while being part of a passionate team committed to creating brighter futures for our clients.
Contact Details:
Harrogate Homeless Project Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker in Harrogate
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Harrogate Homeless Project.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Harrogate Homeless Project!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Harrogate Homeless Project, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Harrogate Homeless Project or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Worker in Harrogate
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Harrogate Homeless Project:Before hitting send, make sure to tailor your application specifically to Harrogate Homeless Project! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Harrogate Homeless Project
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
