The Wellness Clinic at Harrods seeks an Assistant Manager to support the Operations Manager and steer the Front of House team in delivering outstanding sales, service and wellbeing experiences to customers in Knightsbridge.
You will coach and develop FOH staff, set KPI targets, assist with recruitment and talent management, and resolve complex customer enquiries, ensuring the right tools and processes are in place to enable exceptional guest service.
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Wellness Clinic FOH Lead — Experience & Team Coach employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
