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For Companies At a Glance
- Tasks: Lead a team to ensure safety and security for customers and staff.
- Company: Join Harrods, a world-renowned luxury department store in Knightsbridge.
- Benefits: Enjoy 23 days holiday, birthday off, and up to 33% in-store discount.
- Why this job: Be part of a prestigious brand and make a real impact on customer experiences.
- Qualifications: Strong interpersonal skills, management experience, and a commitment to teamwork required.
- Other info: Flexible shifts with opportunities for growth and development in luxury retail.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Harrods Knightsbridge, England, United Kingdom
We are currently looking for a full-time Uniformed Security Team Manager to join our established Uniformed Security team. The Uniformed Security team is responsible for ensuring the safety and security of our customers and employees, with the manager overseeing a team of officers to maintain the integrity of the store and protect the business from threats and crime.
Responsibilities
- Detect and prevent offences against the company, its staff, customers, products and assets.
- Manage the security function of the Knightsbridge site, including accountability and duty of care for all personnel on site.
- Provide effective management of the uniformed security team, ensuring duties are carried out diligently and effectively.
- Oversee the execution of standard operating procedures in the event of an incident.
- Maintain the morale of the team and manage the performance of all team members.
Note: The role necessitates a 4 on 4 off shift pattern that may include working at other company premises and includes weekends, night work, Bank Holidays and Public Holidays as normal days of work. Additional hours and/or days may be required with adequate notice.
About You
You’ll be responsible for protecting the public and staff; the role includes some risk in order to protect others from harm. You must have a standard of personal fitness that allows you to carry out full duties (standing, sitting and concentrating for long periods) and, if necessary, the ability to use arrest, restraint techniques and physical intervention.
- Have excellent interpersonal skills to provide the highest standards of customer service to both internal and external customers.
- Have strong conflict management and resolution skills (able to assume control and coordinate the security response) in the event of an incident.
- Have the ability to build relationships across the business and ensure team members work together.
- Have strong IT skills.
- Be able to demonstrate strong management capabilities; coaching and training your team to maximise performance.
- Be flexible with regards to hours and days of work as the successful candidate may be required to fill shortfalls on shift as needed.
About Us
Harrods is one of the world’s leading luxury department stores and we’re a destination for top designers and brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. We offer a supportive environment to inspire your best work and provide abundant opportunities to build an exceptional career across our varied business specialisms. In return you’ll receive an excellent benefits package, including a company pension, 23 days holiday (increasing with length of service), your birthday off, up to 33% in-store discount, and a season ticket loan.
Equal Opportunity
Harrods celebrates and invites applications from all cultures, backgrounds, tastes, and experiences and is proud of a culture where people from all walks of life can grow and thrive.
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Uniform Security Team Manager employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uniform Security Team Manager
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures relevant to luxury retail environments. Understanding how to manage incidents effectively will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience managing teams, especially in high-pressure situations. Highlighting your ability to maintain team morale and performance will set you apart.
✨Tip Number 3
Network with professionals in the security industry, particularly those with experience in retail. Engaging with others can provide insights into the role and may lead to valuable connections within the company.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle various security incidents, as this will showcase your problem-solving skills and ability to think on your feet.
We think you need these skills to ace Uniform Security Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security management, team leadership, and customer service. Use specific examples that demonstrate your ability to manage a team effectively and handle incidents.
Craft a Strong Cover Letter: In your cover letter, express your passion for security management and your commitment to maintaining safety. Mention your interpersonal skills and conflict resolution abilities, as these are crucial for the role.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as risk management, team motivation, and IT proficiency. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harrods
✨Showcase Your Leadership Skills
As a Uniform Security Team Manager, you'll be overseeing a team. Be prepared to discuss your previous management experiences, how you motivate your team, and any specific examples of conflict resolution you've successfully navigated.
✨Demonstrate Your Customer Service Focus
This role requires excellent interpersonal skills. Think of examples where you've provided outstanding customer service or resolved issues effectively, as this will show your ability to maintain high standards in a luxury retail environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to potential security incidents. Prepare to discuss how you would handle various situations, including conflict management and emergency procedures, to demonstrate your readiness for the role.
✨Highlight Your Flexibility and Commitment
Given the shift patterns and potential for extra hours, it's important to convey your willingness to adapt. Share any past experiences where you've successfully managed flexible working hours or taken on additional responsibilities.
