Harrods in Thatcham is seeking an IT Service Desk Analyst to join our End User Services team. This on-site role supports 4000+ users across Retail, Distribution and Corporate with a focus on incident ownership and timely resolution. Occasional night cover shifts apply.
You will handle calls end to end, document updates, and contribute to knowledge base articles, while working with a busy IT department that values clear communication and strong technical problem solving.
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IT Service Desk Analyst: 1st Line Support for 4000+ Users in Thatcham employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
