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- Tasks: Lead quality assurance for Harrods' CRM ecosystem and mentor a team of testers.
- Company: Join the iconic Harrods, a luxury department store with a vibrant culture.
- Benefits: Generous pension, private medical insurance, 25 days holiday, and in-store discounts.
- Other info: Diverse environment with opportunities for personal and professional growth.
- Why this job: Make an impact on customer experiences while working with cutting-edge technology.
- Qualifications: Strong technical expertise in testing and leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
As the CRM Test Lead, you will own quality assurance for the Harrods CRM ecosystem, powered by SAP CX and Annex Cloud Loyalty. You’ll define and execute test strategies, lead end-to-end validation of implementations and updates, and ensure every release delivers exceptional functionality and user experience. Using advanced automation frameworks and strong leadership, you’ll build automated regression suites, mentor your team, drive continuous improvement, and collaborate with stakeholders to deliver reliable, best-in-class CRM solutions.
About You
You will bring strong technical expertise and leadership to ensure the quality and reliability of our CRM ecosystem. You will define and execute test strategies, lead a team of testers, and deliver seamless integrations across SAP CX, Annex Cloud, and third-party applications.
You will:
- Develop and document comprehensive test plans and schedules for CX projects.
- Ensure coverage across functional, integration, regression, performance, and UAT testing.
- Lead, mentor, and manage a team of testers to meet timelines and quality standards.
- Build and maintain automated regression suites and drive continuous improvement.
- Identify, document, and track defects, collaborating with development teams for resolution.
- Validate compliance with functional, performance, security, and regulatory requirements.
- Coordinate integration testing for enterprise systems and third-party applications.
- Act as the primary point of contact for testing activities, communicating progress and results to stakeholders.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package, including a generous company pension, private medical insurance, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food halls and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Test Lead (CRM) employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Lead (CRM)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to Harrods. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and successes in quality assurance. This is your chance to shine and demonstrate how you can add value to the CRM team.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to test strategies and team leadership. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Harrods family. Don’t miss out!
We think you need these skills to ace Test Lead (CRM)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CRM systems and quality assurance. We want to see how your skills align with the role of Test Lead, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills: As a Test Lead, you’ll be mentoring a team, so it’s important to demonstrate your leadership experience in your application. Share examples of how you've led teams or projects in the past, and how you’ve driven continuous improvement.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us without any hiccups. Plus, it shows you’re keen on joining our team at Harrods!
How to prepare for a job interview at Harrods
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the Harrods CRM ecosystem, especially SAP CX and Annex Cloud. Familiarise yourself with their functionalities and how they integrate with third-party applications. This knowledge will help you demonstrate your technical expertise and show that you're ready to lead.
✨Prepare Your Test Strategies
Be ready to discuss your approach to defining and executing test strategies. Think about how you would develop comprehensive test plans and schedules for CX projects. Bring examples of past experiences where you successfully led testing efforts and ensured quality standards were met.
✨Showcase Your Leadership Skills
As a Test Lead, your ability to mentor and manage a team is crucial. Prepare to share specific instances where you’ve led a team, driven continuous improvement, or resolved conflicts. Highlight your communication skills and how you’ve collaborated with stakeholders to achieve project goals.
✨Emphasise Continuous Improvement
Harrods values innovation and excellence, so be ready to discuss how you’ve implemented automated regression suites and improved testing processes in previous roles. Share your thoughts on best practices in quality assurance and how you can contribute to making the CRM solutions best-in-class.