Harrods CRM Manager in London leads the strategic planning and execution of a robust CRM publishing schedule, including newsletters, brand communications and marketing campaigns. The role is a 12-month fixed position with potential to become permanent.
The role will drive the BAU roadmap to optimise personalised newsletters, lead AB and control testing, and support customer marketing objectives, collaborating with the Data Science team to maximise engagement, conversions and LTV through timely,
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Senior CRM & Personalisation Lead employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
