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- Tasks: Join our Wines & Spirits team, providing top-notch customer service and product knowledge.
- Company: Harrods is a luxury department store known for its exceptional shopping experience.
- Benefits: Enjoy a competitive salary, commission, and generous discounts across the store and restaurants.
- Why this job: Be part of a prestigious brand, engage with customers, and grow your expertise in wines and spirits.
- Qualifications: Passion for wines and spirits; prior experience is a plus but not essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 29010 - 34812 £ per year.
We’re currently looking for a full time Sales Specialist to join our prestigious Wines & Spirits department. With Harrods’ Wines & Spirits department being home to over 1,400 wines and 400 varieties of spirits, it is the ultimate destination for both aficionados and novices alike.
As a Sales Specialist in the Wines & Spirits department, you’ll enjoy a package that includes a minimum salary of £29,010 + commission, as well as access to our renowned Harrods benefits, including generous discounts across our store and restaurants.
About the RoleOur Wines & Spirits Specialists are responsible for providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand.
About YouYou will have a passion for wines and spirits (ideally having prior working experience within the industry) and developing your knowledge within this field. You are invested in Harrods, clienteling and providing world class customer service – going above and beyond to create moments of delight.
- Have technical knowledge about wines and spirits (WSET Level 2 or 3 / any similar qualification, including the making and aging processes, and their stock management is beneficial but not essential)
- Be aware of the key principles and processes involved in the storage and service of wine, and in the pairing of food and wines.
- Be able to advise and inform clients on the right type of wines and spirits based on their preferences.
- Enjoy the challenge of achieving sales targets.
- Be resilient and adaptable to your audience and environment, believing that anything is possible.
- Have great organisational skills to keep the shop floor running smoothly.
- Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to YouHelp us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely YouAt Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Sales Specialist - Wines and Spirits employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Specialist - Wines and Spirits
✨Tip Number 1
Familiarise yourself with the wines and spirits offered at Harrods. Visit the store, explore the selection, and engage with staff to gain insights into their offerings. This will not only enhance your product knowledge but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Network with professionals in the wine and spirits industry. Attend tastings, workshops, or events where you can meet people who work in similar roles. Building connections can provide valuable insights and potentially lead to referrals for the Sales Specialist position.
✨Tip Number 3
Showcase your passion for customer service by volunteering or working in roles that require strong interpersonal skills. Highlight experiences where you've gone above and beyond for customers, as this aligns with Harrods' commitment to world-class service.
✨Tip Number 4
Research Harrods' values and culture thoroughly. Understanding their mission and how they operate will help you align your responses during interviews. Be prepared to discuss how your personal values resonate with theirs, which can set you apart from other candidates.
We think you need these skills to ace Sales Specialist - Wines and Spirits
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Sales Specialist position. Highlight your relevant experience in wines and spirits, as well as your customer service skills.
Tailor Your CV: Customise your CV to reflect your passion for wines and spirits. Include any relevant qualifications, such as WSET certifications, and emphasise your previous experience in sales or customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Harrods brand. Mention specific experiences that demonstrate your ability to provide exceptional customer service and your knowledge of wines and spirits.
Showcase Your Personality: In your application, let your personality shine through. Harrods values authenticity, so share what makes you unique and how you align with their culture and values. This will help you stand out from other candidates.
How to prepare for a job interview at Harrods
✨Show Your Passion for Wines and Spirits
Make sure to express your enthusiasm for wines and spirits during the interview. Share any personal experiences or knowledge you have about different varieties, production processes, or pairings. This will demonstrate your genuine interest in the role and align with Harrods' commitment to exceptional product knowledge.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight situations where you went above and beyond to create memorable experiences for customers, as this is crucial for a Sales Specialist at Harrods.
✨Research Harrods and Its Values
Familiarise yourself with Harrods' brand values and mission. Understanding their commitment to luxury and customer experience will help you articulate why you want to work there and how you can contribute to their goals.
✨Prepare for Sales Target Discussions
Be ready to discuss your experience with sales targets and how you've achieved them in the past. Think of specific strategies you've used to meet or exceed goals, as this will show your resilience and adaptability, which are key traits for this role.
