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- Tasks: Engage customers with Jellycat toys, providing expert advice and maintaining vibrant displays.
- Company: Join Harrods, a luxury department store known for exceptional service and top brands.
- Benefits: Enjoy a competitive salary, team bonuses, and exclusive discounts across the store.
- Why this job: Be part of a fun, energetic team creating memorable experiences for customers of all ages.
- Qualifications: Retail or hospitality experience, strong communication skills, and a passion for customer service.
- Other info: This is a fixed-term contract until February 2026, perfect for students seeking valuable experience.
The predicted salary is between 27450 - 27450 £ per year.
As a Sales Associate for Jellycat, you will be the expert on one of our most in-demand toy brands. From classic bunnies to seasonal favourites and limited editions, you\’ll delight customers by guiding them through our collection and helping them choose the perfect Jellycat companion.
Your role will be to combine the \”Art of Selling\” with genuine enthusiasm for the brand, ensuring every interaction feels personal and memorable. You\’ll also take ownership of the Jellycat space, maintaining high visual merchandising standards, ensuring shelves are well-stocked, and keeping displays playful, inviting and in line with brand expectations.
You will:
Deliver outstanding customer service and tailored advice on the Jellycat range
Meet and exceed daily sales targets through proactive selling and upselling opportunities
Take ownership of visual presentation, ensuring Jellycat displays are engaging and always shop-ready
Champion the Harrods Rewards scheme, encouraging customer loyalty
Handle stock replenishment, till transactions, and customer queries with efficiency and professionalism
Support with customer feedback initiatives to continually improve the service and experience in Toys
You\’ll be a customer-focused professional with experience in retail or hospitality and a genuine passion for delivering world-class service. You\’ll be reliable, punctual and polished, taking pride in your appearance and the Harrods standards you represent.
You will also:
Bring an enthusiastic, playful approach that resonates with the Jellycat brand and its customers
Have excellent communication skills and a natural ability to connect with both adults and children
Be highly organised and detail-driven, ensuring stock and merchandising are consistently well managed
Thrive in a fast-paced retail environment, staying positive and proactive under pressure
Be ambitious and sales-driven, motivated by targets and excited to contribute to team success
Demonstrate discipline and professionalism, setting the standard for excellence in your team
Harrods is one of the world\’s leading luxury department stores and we\’re becoming a destination for top designers, and the most sought-after brands from around the globe., Our combined mission is to make visiting our iconic Knightsbridge store one of the world\’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people\’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.
Our Promise to You
Help us make the impossible possible for our customers and we\’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
From adorable soft toys to iconic collectables, Jellycat has become one of our most beloved brands within the Toys department. As a Sales Associate dedicated to Jellycat, you\’ll bring energy, warmth, and product knowledge to create playful, memorable experiences for our customers of all ages. You\’ll enjoy a package that includes a salary of £27,450 + team bonus, as well as access to our renowned Harrods benefits, including generous discounts across our store and restaurants.
Please note, this is a fixed term contract, ending in February 2026.
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Sales Associate - Jellycat (Toys) employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Jellycat (Toys)
✨Tip Number 1
Familiarise yourself with the Jellycat product range before your interview. Knowing the different types of toys, their features, and what makes them special will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. Focus on how to create a personal and memorable shopping experience, which is key to excelling in this role.
✨Tip Number 3
Showcase your enthusiasm for the Jellycat brand during your interactions. Whether it's through your body language or the way you speak about the products, let your genuine excitement shine through to make a lasting impression.
✨Tip Number 4
Be prepared to discuss how you would handle various retail scenarios, such as upselling or managing customer queries. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
We think you need these skills to ace Sales Associate - Jellycat (Toys)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Jellycat's product range and brand ethos. Highlight your enthusiasm for their toys in your application, showcasing how you can connect with customers through your knowledge.
Tailor Your CV: Make sure your CV reflects your retail or hospitality experience, focusing on customer service skills and any sales achievements. Use specific examples that demonstrate your ability to meet targets and provide exceptional service.
Craft a Personal Cover Letter: Write a cover letter that conveys your passion for Jellycat and your understanding of the role. Mention how your personality aligns with the playful and enthusiastic approach that the brand embodies.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've successfully engaged with customers, particularly in a retail setting, to illustrate your ability to connect with both adults and children.
How to prepare for a job interview at Harrods
✨Show Your Passion for Jellycat
Make sure to express your genuine enthusiasm for the Jellycat brand during the interview. Share your favourite Jellycat products and why you love them, as this will demonstrate your connection to the brand and your ability to engage customers.
✨Demonstrate Your Sales Skills
Prepare examples of how you've successfully met or exceeded sales targets in previous roles. Highlight any experience with upselling or providing tailored advice to customers, as this aligns perfectly with the expectations for the Sales Associate position.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you went above and beyond to create memorable experiences for customers, especially in a retail or hospitality setting.
✨Prepare for Visual Merchandising Questions
Since maintaining high visual merchandising standards is key for this role, think about how you would create engaging displays. Be prepared to discuss your ideas on how to keep the Jellycat space inviting and aligned with brand expectations.
