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- Tasks: Lead a team, manage daily operations, and ensure exceptional customer service.
- Company: Join Harrods, a world-renowned luxury department store in Knightsbridge.
- Benefits: Enjoy 22 days' holiday, birthday off, and up to 33% in-store discount.
- Why this job: Be part of a unique team, develop your leadership skills, and create memorable customer experiences.
- Qualifications: Previous team lead experience, strong customer service passion, and knowledge of GDPR and AML regulations required.
- Other info: This is a 12-month fixed-term contract starting August 2025.
The predicted salary is between 28000 - 42000 £ per year.
Harrods Knightsbridge, England, United Kingdom
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Join to apply for the Safe Deposit Team Leader role at Harrods
Harrods Knightsbridge, England, United Kingdom
2 weeks ago Be among the first 25 applicants
Join to apply for the Safe Deposit Team Leader role at Harrods
Our Safe Deposit team is looking for a Safe Deposits Team Leader to be a part of their one of a kind department here at Harrods. This role will support our Safe Deposits Manager in running daily operations and leading a team of Safe Deposit Associates.
This role is a 12 months fixed term contract beginning in August 2025. This role will be based in our store in Knightsbridge, 5 days/week on-site.
About The Role
In this role you will be responsible for supporting the safe deposit associates in their daily functioning. You will lead team briefings along with planning and allocating tasks for the associates. You will be expected to deliver constructive feedback to team members and support their professional development.
You will also deliver exceptional service to our customers and ensure the have a memorable experience in the department. This role will also contribute to the department’s goals and target achievement.
About You
You will have prior experience in a team lead role, preferably in a banking environment. You will be passionate about customer service and delivering memorable experiences, along with leading a team.
You’ll also have:
- Have a strong knowledge of GDPR and AML regulations
- Have excellent attention to detail
- Have strong communication and relationship building skills
- Have strong IT skills (MS Office and Outlook)
- Be able to efficiently manage your time and workload
- Be flexible and willing to adapt
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return, you\’ll receive an excellent compensation package, a company pension, 22 days\’ holiday and your birthday off, up to 33% in-store discount (including across our Food Halls and restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Retail
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Safe Deposit Team Leader employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safe Deposit Team Leader
✨Tip Number 1
Familiarise yourself with Harrods' values and customer service philosophy. Understanding their commitment to exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles, especially in a banking or customer service environment. Be ready to share specific examples of how you've successfully led a team and improved performance.
✨Tip Number 3
Brush up on your knowledge of GDPR and AML regulations, as these are crucial for the role. Being able to discuss these topics confidently will demonstrate your preparedness and understanding of the responsibilities involved.
✨Tip Number 4
Network with current or former employees of Harrods, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Safe Deposit Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in team leadership and customer service. Emphasise any previous roles in banking or similar environments, and showcase your knowledge of GDPR and AML regulations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed teams and delivered exceptional service in the past.
Highlight Key Skills: In your application, clearly outline your strong communication skills, attention to detail, and IT proficiency. These are crucial for the Safe Deposit Team Leader role, so make them stand out.
Showcase Your Adaptability: Demonstrate your flexibility and ability to manage workloads effectively. Provide examples of situations where you adapted to changes or challenges in a work environment, as this is important for the role at Harrods.
How to prepare for a job interview at Harrods
✨Showcase Your Leadership Skills
As a Safe Deposit Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand Customer Service Excellence
Harrods prides itself on exceptional customer service. Be ready to discuss how you would ensure a memorable experience for customers in the safe deposit department. Think of specific strategies or initiatives you've implemented in previous roles.
✨Familiarise Yourself with Regulations
Knowledge of GDPR and AML regulations is crucial for this role. Brush up on these topics and be prepared to discuss how you have applied them in your previous positions, ensuring compliance while delivering excellent service.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, both with your team and customers. Practice articulating your thoughts clearly and confidently, and think of examples where your communication skills led to positive outcomes in your work.
