Product Catalogue Creation Administrator

Overview

We are looking for a Product Catalogue Creation Administrator to join our IT team here at Harrods. You will be responsible for actioning product creation requests from stakeholders, submitted through our ticketing platform Freshservice, in line with the highest data quality and accuracy standards.

About the Role

The Product Catalogue Creation Administrator will review, transform and enrich data provided by the business in line with our data attribute rules, using business tools and Excel, ready to process in SAP. Data relates to specific product attributes such as descriptions, sizing, colour, barcodes, etc.

Responsibilities

• Action product creation requests from stakeholders via Freshservice in accordance with data quality standards.
• Review, transform and enrich data provided by the business in line with data attribute rules, using business tools and Excel, ready to process in SAP. Data relates to descriptions, sizing, colour, barcodes, etc.
• Provide feedback on workflows and share improvement opportunities to ensure best practice processes, efficient operations and a continuous improvement mindset.
• Participate and contribute to regular team and stakeholder meetings, providing updates and insights on allocated categories.
• Ensure SLA and productivity targets are met, and requests are responded to in a timely manner.
• Support the business teams by helping them understand the importance of product data management and how data quality impacts operations, commercial plans and the customer experience.

Qualifications

• The ideal candidate will have previous experience in data entry and data management, with exceptional attention to detail and an intermediate level of Microsoft Excel experience.
• Results-driven and delivery-focused mindset.
• Resilient and flexible, comfortable with complexity, ambiguity and meeting deadlines.
• Clear written and verbal communication skills.
• Collaborative and effective relationship builder across different functions and levels of the organisation.

While we set out the qualities, skills and experience we\’re ideally looking for, we know there\’s no such thing as a “perfect” candidate. If you can demonstrate most of the skills and relevant experience needed to succeed, we\’d love to hear from you.

Harrods is one of the world\’s leading luxury department stores, home to the most sought-after brands and designers from around the globe. Our shared mission is to make every visit to our Knightsbridge store one of the world\’s most inspiring shopping experiences.