Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients, manage appointments, and provide exceptional customer service in a luxury environment.
- Company: Join Harrods, a world-renowned luxury department store known for top designers and exclusive brands.
- Benefits: Enjoy 22 days' holiday, birthday off, double pay on Bank Holidays, and up to 33% discount.
- Why this job: Be part of a world-class team creating unforgettable shopping experiences for discerning clientele.
- Qualifications: Team player with strong customer service skills and the ability to thrive under pressure.
- Other info: Opportunities for career growth and a supportive, inspiring work culture await you.
The predicted salary is between 30000 - 42000 £ per year.
Private Shopping Host
The Client Experience Assistant is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services.
Adopting meticulous attention to standards and a genuine approach to strengthening relationships with our clients, built fundamentally upon credibility and trust, is what elevates our Assistants to a world class team.
About the Role
Our Client Experience Team are both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore, the role of Client Experience Assistant is fundamental to the experience curated for our clients.
You will welcome our clients, see them to our hosting lounges, schedule appointments and room booking, manage our front desk, assist visitors in sign in procedures and maintain a clean and organised reception area.
About You
As Client Experience Assistant, your ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations will be unmatched. Remaining calm and composed, you will deal with challenging situations confidently and in a professional manner, escalating issues to management when necessary. You must be a fast learner, as you will need to quickly develop a full understanding of Private Shopping and be able to communicate this to a client when asked.
You will also:
- Be a team player, with proven experience in team environments.
- Provide exceptional customer service to our most discerning clients.
- Be able to work with multiple teams, and handle multiple requests, by ensuring organisation.
- Be able to work under pressure, by handling inquiries and provide accurate information about services, facilities and events.
- Be friendly, approachable and have a customer oriented attitude.
About Us
Harrods is one of the world\’s leading luxury department stores and we\’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world\’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we\’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return, you\’ll enjoy a package that includes 22 days\’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook and follow us @togetherharrods on Instagram
Additional Information:
Time Type:
Permanent
Department:
Personal & Private Shopping Services () (inactive)
Private Shopping Host employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Shopping Host
✨Tip Number 1
Familiarise yourself with Harrods' brand values and customer service standards. Understanding what makes their approach unique will help you align your responses during interviews and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Role-playing with a friend can help you articulate how you would handle challenging situations while maintaining professionalism and composure.
✨Tip Number 3
Network with current or former employees of Harrods. They can provide valuable insights into the company culture and expectations, which can give you an edge in understanding what it takes to excel as a Private Shopping Host.
✨Tip Number 4
Showcase your team player mentality by discussing past experiences where collaboration led to success. Highlighting your ability to work well with others will resonate with the hiring team, as teamwork is crucial in this role.
We think you need these skills to ace Private Shopping Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Private Shopping Host. Familiarise yourself with the key skills required, such as exceptional customer service and the ability to work under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and teamwork. Emphasise any previous roles where you managed client relationships or worked in high-pressure environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer experiences. Mention specific examples from your past that demonstrate your ability to handle multiple requests and maintain organisation.
Showcase Your Personality: In your application, let your friendly and approachable nature shine through. Use a conversational tone to convey your enthusiasm for the role and your commitment to creating memorable experiences for clients.
How to prepare for a job interview at Harrods
✨Showcase Your Customer Service Skills
As a Private Shopping Host, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for clients in previous roles. Highlight your ability to create memorable experiences.
✨Demonstrate Teamwork
This role requires collaboration with various teams. Discuss your experience working in team environments and how you contribute to a positive team dynamic. Mention any instances where teamwork led to successful outcomes.
✨Stay Calm Under Pressure
The ability to handle challenging situations with composure is crucial. Prepare to discuss times when you've successfully managed stress or difficult customer interactions, showcasing your problem-solving skills.
✨Know the Brand Inside Out
Familiarise yourself with Harrods' services and offerings. Being knowledgeable about the brand will not only impress your interviewers but also enable you to answer client queries confidently during the interview.