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- Tasks: Support Private Client Managers in delivering exceptional luxury service to clients.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Gain valuable experience in a dynamic environment with career growth opportunities.
- Why this job: Be part of creating unforgettable shopping experiences for our most loyal clients.
- Qualifications: Experience in retail, strong communication skills, and a passion for luxury service.
- Other info: 6-month contract, fully on-site, working 5 out of 7 days a week.
The predicted salary is between 24000 - 36000 £ per year.
Private Shopping Assistant
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM\’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition.
Delivering world class service to Harrods\’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That\’s where the role of Private Shopping Assistant comes in.
You will be responsible for supporting our team of PCM\’s to deliver the absolute highest level of service in each and every interaction. Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask.
About the Role
As a Private Shopping Assistant, you will be assisting the Private Client Manger with servicing the client, this might be during an appointment or making arrangements before or afterwards. You\’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a \’runner\’ for size swaps and alternatives, and spotting additional needs of the client.
As well as the above you will also:
- Arrange add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store.
- Develop effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM.
- Manage online requests from clients.
- Create \’Suspended Transactions\’ for our team of Transaction Assistants to process.
- Investigate quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialists.
- Look for opportunities to surprise and delight clients based on your understanding of their personal preferences.
Please see our policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
To be successful within this role, you will have experience working within a retail environment, be a strong communicator, and be able to create genuine long lasting relationships and also stay positive under pressure. A successful assistant is one that is resilient and can adapt to change throughout your working day, who will not shy away from any queries or tasks.
We are looking for passionate candidates who have the following skills and behaviours:
- You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
- Have the ability to hold engaging and meaningful conversations with clients.
- Taking the initiative and being able to think on your feet.
- Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs.
- You will be organised and methodical in your approach to any given task.
- Team player and collaborative style.
- Cultural awareness and worldly knowledge.
- Depth and breadth of luxury product knowledge, both within Harrods and beyond.
About Us
Harrods is one of the world\’s leading luxury department stores and we\’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world\’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we\’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Permanent
Department:
Personal & Private Shopping (Mark Blundell (Inherited))
Private Shopping Assistant employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Shopping Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Harrods' values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their luxury service experience.
✨Tip Number 2
Practice your communication skills! As a Private Shopping Assistant, you'll need to engage with clients effectively. Role-play with a friend or family member to get comfortable with having meaningful conversations and anticipating client needs.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks in a retail environment. Being methodical and proactive is key, so think of times when you’ve gone above and beyond to meet client expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Harrods team and ready to deliver that exceptional service we pride ourselves on.
We think you need these skills to ace Private Shopping Assistant
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see how you can bring that luxury experience to life for our clients!
Tailor Your Experience: Make sure to highlight any relevant retail experience you have, especially in luxury environments. We love seeing how your past roles have prepared you to anticipate client needs and create meaningful connections.
Be Personable and Engaging: Your written application should reflect your ability to hold engaging conversations. Use a friendly tone and share examples of how you've built rapport with clients in the past—this is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harrods!
How to prepare for a job interview at Harrods
✨Know Your Luxury Products
Familiarise yourself with the luxury products available at Harrods. Understand the brands, their unique selling points, and any recent trends in the luxury market. This knowledge will help you engage in meaningful conversations with clients and demonstrate your passion for delivering exceptional service.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. During the interview, focus on how you can build rapport with clients through engaging conversations. Share examples of how you've successfully communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Proactivity
Prepare to discuss instances where you've anticipated client needs or taken the initiative to enhance a customer's experience. Highlight your ability to think on your feet and provide examples of how you've surprised and delighted clients in the past.
✨Emphasise Teamwork and Adaptability
Be ready to talk about your experiences working collaboratively in a team environment. Showcase your adaptability by sharing stories of how you've managed change or handled unexpected challenges while maintaining a positive attitude.