Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Private Client Managers in delivering exceptional luxury service to clients.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Gain valuable experience in a dynamic environment with career growth opportunities.
- Why this job: Be part of a world-class team and create memorable shopping experiences.
- Qualifications: Retail experience, strong communication skills, and a passion for luxury service.
- Other info: 6-month contract, fully on-site, working 5 out of 7 days.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Harrods Knightsbridge, England, United Kingdom
Overview
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCMs), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition. Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in.
Responsibilities
- Assist the Private Client Manager with servicing the client during an appointment or in the lead‑up and follow‑up as required.
- Make all appointment arrangements including room booking, acting as a runner for size swaps and alternatives, and spotting additional needs of the client.
- Arrange add‑on services such as alterations, restaurants, beauty appointments, parking, and other services across the store.
- Develop effective relationships and meaningful conversations with clients to build rapport and trust, enabling you to gather and plan client needs in the absence of the PCM.
- Manage online requests from clients.
- Create \”Suspended Transactions\” for the team of Transaction Assistants to process.
- Investigate quotes for dispatch and delivery arrangements, locally and internationally as required through in‑store specialists.
- Look for opportunities to surprise and delight clients based on your understanding of their personal preferences.
- This role is fully on site, working 5 out of the 7 days a week.
About You
To be successful within this role, you will have experience working within a retail environment, be a strong communicator, and be able to create genuine long lasting relationships and also stay positive under pressure. A successful assistant is one that is resilient and can adapt to change throughout your working day, who will not shy away from any queries or tasks.
Skills and behaviours
- You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
- Have the ability to hold engaging and meaningful conversations with clients.
- Taking the initiative and being able to think on your feet.
- Pre‑emptive and proactive: acting upon client insight and anticipating their wants and needs.
- You will be organised and methodical in your approach to any given task.
- Team player and collaborative style.
- Cultural awareness and worldly knowledge.
- Depth and breadth of luxury product knowledge, both within Harrods and beyond.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
#J-18808-Ljbffr
Private Shopping Assistant employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Shopping Assistant
✨Tip Number 1
Get to know the company inside out! Research Harrods and its Private Shopping service. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Private Shopping Assistant, you'll need to engage with clients and build relationships. Role-play with friends or family to get comfortable with having meaningful conversations.
✨Tip Number 3
Show off your organisational skills! Think about how you can manage multiple tasks at once, like booking appointments and arranging services. Maybe create a mock schedule to demonstrate your planning prowess.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Harrods team. Don’t forget to highlight your passion for luxury service!
We think you need these skills to ace Private Shopping Assistant
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see how you can bring that luxury experience to life for our clients!
Tailor Your Experience: Make sure to highlight any relevant retail experience you have. We’re looking for candidates who can create genuine relationships, so share examples of how you've done this in the past.
Be Proactive in Your Approach: In your application, demonstrate your ability to think on your feet and anticipate client needs. We love candidates who can show initiative and are ready to tackle challenges head-on!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team.
How to prepare for a job interview at Harrods
✨Know Your Luxury Brands
Familiarise yourself with the luxury brands available at Harrods and their unique offerings. This knowledge will help you engage in meaningful conversations with clients and demonstrate your passion for luxury service.
✨Practice Active Listening
During the interview, show that you can listen attentively and respond thoughtfully. This skill is crucial for building rapport with clients and anticipating their needs, which is a key part of the Private Shopping Assistant role.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Share examples from your past experiences where you successfully organised appointments or events, as this will highlight your methodical approach.
✨Demonstrate Adaptability
Prepare to share instances where you've had to think on your feet or adapt to changing circumstances. This will show your resilience and ability to thrive under pressure, qualities that are essential for success in this role.