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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable shopping experiences for clients at Harrods.
- Company: Join the iconic Harrods team, a leader in luxury retail.
- Benefits: Enjoy flexible working, 31 days holiday, and up to 33% in-store discount.
- Why this job: Be part of a dynamic environment where your passion for luxury meets exceptional customer service.
- Qualifications: Exceptional customer service skills and a passion for luxury retail.
- Other info: Celebrate diversity and grow your career in a supportive culture.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
Delivering world class service to Harrods\’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will pro-actively deliver exceptional sales performance through your world class approach to customer service. Our Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty.
About the role
As a Personal Shopper you will work across the whole store, where no day will be the same. Below is a snapshot of some of your responsibilities:
- Management of the customer journey, from initial product selections through to transaction processing, stock picking and dispatch.
- You\\\’ll proactively search for selling and service opportunities with every client and search for new opportunities across the store which the client may not be familiar with to encourage broader selling.
- Use selling opportunities to expand a genuine and loyal client base through referrals and word of mouth.
- Serve with an omni-channel approach, via traditional retail \\\’on-site\\\’ sales as well driving proactive sales, leads and acquisitions through virtual channels.
- Acquire, build and maintain strong relationships with clients. You will take the time to truly connect on an individual basis to know how we can best meet their needs and exceed expectations.
- Implement the Art of Selling in each interaction with a client, whether face to face or virtually and deliver exceptional sales and service results.
About you
To excel in this role you\\\’ll have the following experiences and knowledge:
- You are a client-led seller with exceptional customer service skills, evidenced by consistent customer service results.
- Emotionally intelligent with an ability to communicate and connect with a diverse range of customers and colleagues -across verbal, written and digital formats with an ability to \”flex\” to customer\\\’s needs.
- Demonstrate a passion for delivering a consistently premium service experience for customers.
- Have the ability to proactively generate leads and sales from either existing or new client base and seek opportunities to sell broadly across the store.
- Naturally curious about the luxury customer and their lifestyle to understand how best to cater to them.
About Us
Harrods is one of the world\\\’s leading luxury department stores and we\\\’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world\\\’s most inspiring shopping experiences.
Our Promise To You
Help us make the impossible possible for our customers and we\\\’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Legacy Benefits
In return you\\\’ll receive an excellent benefits package, including a company pension, flexible working, 31 days\\\’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
#J-18808-Ljbffr
Personal Shopper employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Get to know the company inside out! Research Harrods' values, culture, and what makes their customer service stand out. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Personal Shopper. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your selling skills! Since the role is all about exceptional customer service and sales, try role-playing scenarios with friends or family. This will help you feel more confident when discussing how you can exceed client expectations during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about wanting to join the Harrods team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with clients.
Tailor Your Application: Make sure to customise your application to reflect the role of a Personal Shopper. Highlight your experience in delivering exceptional service and how you've gone above and beyond for customers in the past. We love seeing specific examples!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we expect you to do with our clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Harrods!
How to prepare for a job interview at Harrods
✨Know Your Clientele
Before the interview, research Harrods' customer base and their expectations. Understand the luxury market and what makes a shopping experience exceptional for high-end clients. This will help you demonstrate your knowledge and passion for delivering personalised service.
✨Showcase Your Emotional Intelligence
Prepare examples that highlight your ability to connect with diverse customers. Think of situations where you’ve successfully adapted your communication style to meet different needs. This will show that you can flexibly engage with clients, which is crucial for a Personal Shopper role.
✨Demonstrate Your Sales Savvy
Be ready to discuss your previous sales experiences and how you’ve proactively generated leads. Prepare to share specific instances where you identified selling opportunities and how you capitalised on them. This will illustrate your client-led selling approach.
✨Emphasise Your Passion for Luxury
Express your genuine interest in luxury products and the lifestyle of high-end customers. Share insights about current trends in the luxury market and how they influence customer preferences. This will show that you’re not just looking for a job, but are truly invested in the role.