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- Tasks: Lead a team to ensure flawless servicing of Rolex timepieces in a luxury environment.
- Company: Join Harrods, a world-renowned luxury department store known for exceptional service and quality.
- Benefits: Enjoy a supportive work culture, career development opportunities, and competitive pay and perks.
- Why this job: Be part of a prestigious brand, inspiring excellence while working with talented individuals.
- Qualifications: Must hold Rolex Level 20 Accreditation and have strong leadership and communication skills.
- Other info: This is a permanent, on-site role, working 5 out of 7 days a week.
The predicted salary is between 36000 - 60000 £ per year.
time left to apply End Date: August 22, 2025 (2 days left to apply)
job requisition id VAC- 47946
Oyster Team Manager
In Harrods Fine Watches, leadership means guiding exceptional talent to deliver flawless craftsmanship. In our state-of-the-art Service Centre, your expertise will ensure every Rolex timepiece is serviced to the highest possible standard.
Reporting to the Watchmaking and Workshop Manager, the Oyster Team Manager will lead a team of Polishers, Oyster Technicians, Estimators, and Quality Controllers, overseeing the smooth flow of timepieces through the workshop and ensuring every stage meets Rolex’s exacting standards for quality, lead time, and cost.
About the Role
In this role, you will combine technical expertise with people leadership to manage the full servicing journey for each watch. You’ll be the first point of contact for escalations, monitor productivity, and work closely with the Watchmaking and Workshop Manager to develop processes, reduce quality failures, and maintain exceptional results.
In addition to this, you will be responsible for the following:
- Overseeing diagnosis and estimation creation for all timepieces entering the workshop, ensuring estimations are uploaded within SLA
- Managing the Quality Control team to ensure consistency and handle escalations before returning work to Watchmakers
- Overseeing casing up and waterproof testing, acting as the escalation point for any issues
- Maintaining accurate records of Quality Control failures and implementing plans for improvement
- Being the first point of contact for queries from the Polishing team and Estimators
- Ensuring all departmental paperwork and testing documentation is accurately completed
- Monitoring and reviewing productivity within the workshop, supporting the development of processes, projects, and service delivery
This role is fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will be a confident leader with a strong technical grounding in Rolex servicing standards and the ability to inspire high performance across multiple teams. You will be a skilled leader with strong technical understanding of Rolex servicing standards, capable of balancing operational oversight with team development.
You will also:
- Hold Rolex Level 20 Accreditation (minimum) with basic mechanical watch movement knowledge
- Have excellent communication skills with strong attention to detail and organisation
- Bring proven people management skills, with the ability to coach, develop, and motivate a diverse team
- Be self-motivated, adaptable, and collaborative, with an understanding of luxury customer expectations
- Possess the resilience and problem-solving skills to thrive in a fast-paced, high-standards environment
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Permanent
Department:
Fine Watches, Fine Jewellery & Luxury Jewellery Retail (Charlotte Hilling)
About Us
As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other.
To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance.
Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.
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Oyster Team Manager employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oyster Team Manager
✨Tip Number 1
Familiarise yourself with Rolex servicing standards and ensure you can discuss them confidently. This will demonstrate your technical expertise and understanding of the role, making you a more attractive candidate.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully managed teams and improved processes, as this is crucial for the Oyster Team Manager position.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your problem-solving skills and resilience in high-pressure situations. Use real-life examples to illustrate how you've handled challenges effectively, as this will resonate well with the hiring team.
We think you need these skills to ace Oyster Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and technical expertise in Rolex servicing standards. Use specific examples that demonstrate your ability to manage teams and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and your understanding of the high standards expected at Harrods. Mention how your skills align with the role of Oyster Team Manager and provide examples of past successes in similar positions.
Highlight Relevant Qualifications: Clearly state your Rolex Level 20 Accreditation and any other relevant qualifications. This will show that you meet the essential criteria for the position and have the technical grounding needed for the role.
Showcase People Management Skills: Emphasise your proven people management skills in both your CV and cover letter. Provide examples of how you've coached and developed teams in the past, as this is crucial for the Oyster Team Manager role.
How to prepare for a job interview at Harrods
✨Showcase Your Technical Expertise
As the Oyster Team Manager, you'll need a strong technical grounding in Rolex servicing standards. Be prepared to discuss your experience with watch servicing and any relevant qualifications, such as your Rolex Level 20 Accreditation.
✨Demonstrate Leadership Skills
This role requires excellent people management skills. Share examples of how you've successfully led teams in the past, focusing on your ability to coach, develop, and motivate diverse groups.
✨Prepare for Problem-Solving Scenarios
Given the fast-paced environment, be ready to discuss how you've handled challenges or escalations in previous roles. Highlight your resilience and problem-solving skills, especially in high-pressure situations.
✨Emphasise Communication and Organisation
Strong communication skills are essential for this position. Prepare to explain how you ensure clear communication within your team and how you maintain organisation in managing multiple tasks and records.
