Harrods is seeking an Operations Executive to own complex BAU activities, system improvements and projects within Customer Service. You will support Operations Assistants to ensure Harrods customers receive world-class service across every contact, using deep knowledge of our store, systems and processes to drive performance and implement change.
You will test new systems, manage stakeholders, deliver leadership presentations and develop requirements for changes.
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Operations & Process Excellence Lead employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
