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- Tasks: Lead a dynamic team to enhance online customer journeys and drive digital initiatives.
- Company: Join Harrods, a luxury retail leader known for its iconic shopping experience.
- Benefits: Enjoy a supportive environment with career growth opportunities and a focus on personal development.
- Why this job: Be part of a team that shapes the future of luxury retail and exceeds customer expectations.
- Qualifications: Strong analytical skills, management experience, and a passion for retail innovation.
- Other info: Embrace a diverse culture where your unique strengths are celebrated.
The predicted salary is between 36000 - 60000 £ per year.
The Online Trade Manager is responsible for managing and developing their team; providing clear direction, consistent feedback and coaching, with particular attention to the Trade core competencies as set out in the Development Framework. The role will see you manage divisional customer journey strategy & testing (navigation, search, VM & recommendations) through the team, ensuring leverage of relevant insight and analytics from available tools as well as developing and strengthening brand partnerships to secure exclusive product launches, optimise online visibility, and negotiating digital-first initiatives that differentiate the business from competitors.
Job Responsibilities include:
- Monitor digital trends and advancements to inform action plans, working with relevant teams to improve conversion.
- Upskill team members in line with the Development Framework, focusing on core trade competencies.
- Partner with content, marketing and CRM teams on the planning and execution of campaigns to drive high quality traffic and clicks, providing insight to ensure relevance and alignment to key trends & opportunities.
- Collaborate with peers & management team to drive engagement initiatives based on company survey insights.
About You:
The ideal candidate is commercially driven, highly analytical and a natural problem solver, with a proven track record of delivery in a fast-paced retail environment. They should be dynamic and resilient, able to anticipate challenges, unlock opportunities and effectively respond to change. It is important that you have strong market awareness and are passionate about exceeding customer expectations as well as management experience with a track record of team development and engagement.
- Clear communication both written and verbal.
- Enthusiastic and entrepreneurial, thriving in a dynamic and fast-paced environment.
- Open-minded with balanced judgment; confident in making decisions and accepting accountability for outcomes.
- Highly organised and reliable, able to prioritise effectively & delegate appropriately.
About Us:
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You:
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
Online Trade Manager employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Trade Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Online Trade Manager. Highlight your analytical skills and problem-solving abilities, as these are key in this fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Online Trade Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the Online Trade Manager position and how you can contribute to our team at Harrods.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your achievements in managing teams and driving online strategies, as these are key aspects of the role we’re looking to fill.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and how you can fit into our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Harrods
✨Know Your Numbers
As an Online Trade Manager, you'll need to be highly analytical. Brush up on key metrics related to online sales and conversion rates. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Team Development Skills
Highlight your experience in coaching and developing team members. Prepare examples of how you've successfully upskilled your team in the past, focusing on trade competencies that align with the role's requirements.
✨Stay Ahead of Digital Trends
Familiarise yourself with the latest digital trends and advancements in retail. Be prepared to discuss how you would leverage these insights to improve customer journeys and enhance online visibility for the brand.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly, both verbally and in writing. Think about how you can convey complex ideas simply, especially when discussing strategies with peers and management.
