Harrods is seeking an Aftercare Consultant for our Fine Watches department. You will blend deep product knowledge with exceptional service, guiding customers through the repair journey and maintaining the highest standards of care.
You will handle in-person, email, and phone inquiries, welcome clients, and manage data for long-term repairs, including costs and timelines, while offering advice following examinations with technicians.
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On-Site Luxury Watch Aftercare Specialist employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
