Harrods is seeking a personable Customer Service Advisor for its Contact Centre. You will listen to customers across email, phone, live chat, WhatsApp and social media, handling complex queries with empathy and accuracy.
You will work to resolve issues at first contact, capture reasons for contact to help the business improve, collaborate with colleagues across teams, and strive to meet KPI targets for quality and productivity while creating memorable customer experiences.
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Multichannel Customer Service Advisor employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
