Harrods is seeking an Aftercare Administrator to join the Fine Watches, Fine Jewellery & Luxury Jewellery Retail team in London. You will verify invoices, log repairs, and maintain the margin tracker, while managing Aftercare emails and client communications.
You will liaise with workshops and brands to ensure SLA compliance and accurate updates. The role is on site, with responsibilities including generating client-friendly estimates, using the SSC booking system, and advancing repairs to final
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Luxury Watch Aftercare Administrator & Client Liaison employer: Harrods
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Knightsbridge. Our commitment to employee growth is reflected in our supportive culture, where collaboration and innovation are encouraged, and opportunities for career advancement abound. With a hybrid working policy that promotes work-life balance and a focus on diversity and inclusion, we ensure that every team member can thrive while delivering world-class service to our customers.
